In this episode, Matt and James talk about what desk adjusting really is and what it's all about.  Plus so much more:

• the definition of a desk adjuster
• why virtual assist isn't going away
• how technology is affecting claims 
• how body language makes for a better adjuster
• how to keep from getting bit by dogs
• how insurance companies save money on claims
• which companies have scoper/writer programs
• customer service surveys
• Matt complains about software again
• Matt denies a claim and the insured invites him to a birthday party
• James explains how to CYA if a claim goes to court

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