In this episode of AdjusterTV Radio, Matt chats with Cesar and Sidney from Pacesetter Claims Service.  We cover a LOT of ground, including:

• Desk adjusting is coming back
• Single adjuster days over?
• What is a TPA?
• How is Pacesetter different with training?
• Pacesetter is new adjuster-friendly
• How Pacesetter is using the latest tech
• COVID and adjuster job security
• Matt's tech/McDonald's rant
• Closing roof claims over the phone
• What happens when carriers tried to automatically file and pay claims on large cat events
• What happens when you don't properly explain the claims process up front? Not good, not good.
• How important is customer service and customer experience?
• Why adjusters need to be open to change
• On the road traveling for in-person training and virtual training for adjusters
• How to network at training
•  Why in-person IA firm training is actually an informal interview
• Should you ever wear a Hawaiian shirt and flip flops into a storm office?
• The most successful adjusters pay attention to the little things
• How training at Pacesetter works - how you get paid as a desk adjuster
• Field and desk adjuster training for new adjusters
• Ways adjusters can prepare for in-person training - how to get basic training when you are completely new to claims
• The importance of getting as much Xactimate training as possible
• How to find out about new trainings at Pacesetter
• Matt gets attacked by wasps on a roof
• Cesar's "who in the hell are you?!" story 

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