When the COVID-19 shutdown began in March throughout the United States, the team at Adobe had to face a stark reality: Business as usual was no longer an option. 

 

Suddenly, over just a single weekend, they had to shift their global workforce of over 22,000 people to working remotely. Not surprisingly, their existing processes and workflows weren’t equipped for this abrupt change. Customers, employees, and partners — many also working at home — couldn’t wait days to receive answers to urgent questions.

 

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