Adrian’s one of the leading voices in the Customer Experience industry.  As the host of the CXChronicles podcast, he talks with customer-focused business leaders from around the world to share their perception of Adrian’s Four CX Pillars: Team, Tools, Process, and Feedback.

Some of the topics we discuss include:

• Focusing on developing and managing the right team is foundational to your Customer Experience operation
• How making “happiness as a habit” is integral to your customer experience and employee experience
• The leading principles on customer experience are the same for employee experience
• Breaking down organizational silos helps executives buy into and invest in a customer experience mindset
• It’s not just customer-facing teams that impact the customer experience
• Adrian’s Four CX Pillars that are the essential building blocks of a winning customer experience operation
• The ideal habits and values needed to thrive as a customer experience leader

RESOURCES FROM THIS EPISODE:

• Adrian's LinkedIn profile
• Adrian's website
• Adrian's podcast - CXChronicles