By Matt Lyles
4.9
4949 ratings
The podcast currently has 147 episodes available.
In this week’s episode of the SIMPLE brand podcast, I talk with Sean Albertson.
Sean is an internationally recognized thought leader, speaker, and transformational coach with 20+ years of leading customer experience initiatives for companies ranging from startups to the Fortune 200.
And Sean is the author of the award-winning book - 4ROCKS: Reduce Effort, Drive Loyalty, Transform the Customer Journey.
Here’s what we discuss:
RESOURCES FROM THIS EPISODE:
In this week’s episode of the SIMPLE brand podcast, I talk with Aidan McCullen.
Aidan is a change consultant and executive coach who helps organizational teams improve how they engage and innovate. He’s the host of The Innovation Show podcast.
And Aidan’s the bestselling author of Undisruptable: A Mindset of Permanent Reinvention for Individuals, Organisations and Life.
Here’s what we discuss:
RESOURCES FROM THIS EPISODE:
In this week’s episode of the SIMPLE brand podcast, I talk with Scott Wozniak.
Scott is the founder and CEO of Swoz Consulting where he helps startups, family enterprises, and Fortune 500 companies create raving fans of customers and employees.
And Scott’s the bestselling author of Make Your Brand Legendary: Create Raving Fans With the Customer Experience Engine.
Here’s what we discuss:
RESOURCES FROM THIS EPISODE:
In this week’s episode of the SIMPLE brand podcast, I talk with Erica Keswin.
Erica is an international keynote speaker, a bestselling author, and a workplace strategist who partners with some of the most well-known companies in the world. She's one of Marshall Goldsmith's Top 100 Coaches.
And Erica’s the Wall Street Journal best-selling author of the “Human Workplace Trilogy” that includes Bring Your Human to Work, Rituals Roadmap, and her very latest, The Retention Revolution: 7 Surprising (and Very Human!) Ways to Keep Employees Connected to Your Company.
Here’s what we discuss:
RESOURCES FROM THIS EPISODE:
In this week’s episode of the SIMPLE brand podcast, I talk with Ben Guttmann.
Ben’s a marketing and communications expert who’s on a mission to train leaders in effective connection through simplified messaging. Ben’s the former co-founder of Digital Natives Group, a professor at Baruch College, and the best-selling author of Simply Put: Why Clear Messages Win - and How to Design Them.
Here’s what we discuss:
RESOURCES FROM THIS EPISODE:
In this week’s episode of the SIMPLE brand podcast, I talk with Blake Morgan.
Blake is known as the “Queen of CX.” She is a customer experience futurist and one of the top keynote speakers in the world. She’s the host of The Modern Customer Podcast and the author of three books, including her latest, The 8 Laws of Customer-Focused Leadership: New Rules for Building a Business Around Today's Customer.
Blake and I talk about her blueprint for creating customer-focused leaders and how the customer experience mindset applies both on - and off - the job.
Here’s what we discuss:
RESOURCES FROM THIS EPISODE:
In this week’s episode of the SIMPLE brand podcast, I talk with David Avrin.
David is one of the most popular Customer Experience speakers and consultants in the world. In fact, over the past 25 years, David has shared his lessons on competitive advantage with leaders and teams from thousands of organizations in 26 countries around the world! And David is the best-selling author of six books including his latest, Ridiculously Easy to Do Business With: A Practical Guide to Giving Customers What They Want, How and When They Want It.
David and I talk about how to discover what’s causing your customers friction so that you can begin delivering a “ridiculously easy” experience to them.
Here’s what we discuss:
RESOURCES FROM THIS EPISODE:
In this week’s episode of the SIMPLE brand podcast, I talk with John DiJulius.
John is the founder and Chief Revolution Officer of The DiJulius Group, a customer experience consulting firm that helps clients build customer care strategies that lead to happy customers, employees, and shareholders. John has spent decades becoming the authority on building world-class customer and employee experiences. John is the bestselling author of six books, including his newest, The Employee Experience Revolution: Increase Morale, Retain Your Workforce, and Drive Business Growth.
John and I talk about the little-known secret of how to become a more profitable company in both the short and long term: happy employees.
Here’s what we discuss:
RESOURCES FROM THIS EPISODE:
In this week’s episode of the SIMPLE brand podcast, I talk with Ali Cudby.
Ali is the CEO of Alignmint Growth Strategies. With over 15 years advising startups and global companies, Ali’s specialty is transforming customer experience, increasing customer lifetime value, and building customer loyalty. Ali is also the author of the bestselling book, Keep Your Customers: How to Stop Customer Turnover, Improve Retention and Get Lucrative, Long-Term Loyalty.
Ali and I talk through the significant impact customer retention, versus customer acquisition, has on the bottom line and the direct tie between customer experience and customer loyalty. Ali explains her perspective on the different levels of customer loyalty and how to move more of your customers to the highest level of loyalty.
Here’s what we discuss:
RESOURCES FROM THIS EPISODE:
In this week’s episode of the SIMPLE brand podcast, I talk with Steve Woodruff.
Known as the "King of Clarity," Steve's passion is helping companies and individuals communicate clearly and effectively. Steve is the author of two books, including his latest, The Point: How to Win with Clarity-Fueled Communications.
Steve and I discuss how the use of his "Clarity Fuel Formula" helps communicators break through the noise to quickly grab - and keep - the attention of their audience without creating confusion.
Here’s what we discuss:
RESOURCES FROM THIS EPISODE:
The podcast currently has 147 episodes available.