By Matt Lyles
4.9
4848 ratings
The podcast currently has 151 episodes available.
In this week’s episode of the SIMPLE brand podcast, I talk with Steven Van Belleghem.
Steven is one of the top customer experience thought leaders in the world. He’s helped world-leading companies like Disney, Mastercard, Mercedes, and Salesforce learn how to be more customer-centric.
And Steven is the author of six bestselling books including his latest - A Diamond in the Rough: Over a 100 Specific Tips to Build a Strong Customer Culture.
Here’s what we discuss:
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In this week’s episode of the SIMPLE brand podcast, I talk with Michael Hinshaw.
Michael’s the founder and president of customer experience consultancy McorpCX where they help brands make customer experience easier for their leadership, their people, and their customers. He’s recognized on over a dozen "Top Global CX Influencers" lists.
And Michael’s the co-author of two best-selling books including his latest - Experience Rules! The Experience Operating System (XOS) and 8 Keys to Enable It.
Here’s what we discuss:
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In this week’s episode of the SIMPLE brand podcast, I talk with Tamsen Webster.
Part message designer, part English-to-English translator, part magpie, Tamsen helps leaders craft their case for large-scale change. As a sought-after speaker and consultant, she’s spent more than 25 years developing the field and practice of persuasive message design, with a particular focus on the principles and processes that build buy-in that lasts.
And Tamsen is the author of the best-selling book - Say What They Can't Unhear: The 9 Principles of Lasting Change.
Here’s what we discuss:
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In this week’s episode of the SIMPLE brand podcast, I talk with Jennifer Kenny.
Jennifer is a master of innovation practices having held senior roles to drive innovation for companies like Accenture, Booz Allen, Gartner, Wells Fargo Bank, Cisco, and Stanford Research Institute.
Today she works with teams and organizations to help them fuel their innovation, performance, and revenue.
And Jennifer is the author of the best-selling book - The Innovation Mindset: A Proven Method to Fuel Performance and Results.
Here’s what we discuss:
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In this week’s episode of the SIMPLE brand podcast, I talk with Sean Albertson.
Sean is an internationally recognized thought leader, speaker, and transformational coach with 20+ years of leading customer experience initiatives for companies ranging from startups to the Fortune 200.
And Sean is the author of the award-winning book - 4ROCKS: Reduce Effort, Drive Loyalty, Transform the Customer Journey.
Here’s what we discuss:
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In this week’s episode of the SIMPLE brand podcast, I talk with Aidan McCullen.
Aidan is a change consultant and executive coach who helps organizational teams improve how they engage and innovate. He’s the host of The Innovation Show podcast.
And Aidan’s the bestselling author of Undisruptable: A Mindset of Permanent Reinvention for Individuals, Organisations and Life.
Here’s what we discuss:
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In this week’s episode of the SIMPLE brand podcast, I talk with Scott Wozniak.
Scott is the founder and CEO of Swoz Consulting where he helps startups, family enterprises, and Fortune 500 companies create raving fans of customers and employees.
And Scott’s the bestselling author of Make Your Brand Legendary: Create Raving Fans With the Customer Experience Engine.
Here’s what we discuss:
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In this week’s episode of the SIMPLE brand podcast, I talk with Erica Keswin.
Erica is an international keynote speaker, a bestselling author, and a workplace strategist who partners with some of the most well-known companies in the world. She's one of Marshall Goldsmith's Top 100 Coaches.
And Erica’s the Wall Street Journal best-selling author of the “Human Workplace Trilogy” that includes Bring Your Human to Work, Rituals Roadmap, and her very latest, The Retention Revolution: 7 Surprising (and Very Human!) Ways to Keep Employees Connected to Your Company.
Here’s what we discuss:
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In this week’s episode of the SIMPLE brand podcast, I talk with Ben Guttmann.
Ben’s a marketing and communications expert who’s on a mission to train leaders in effective connection through simplified messaging. Ben’s the former co-founder of Digital Natives Group, a professor at Baruch College, and the best-selling author of Simply Put: Why Clear Messages Win - and How to Design Them.
Here’s what we discuss:
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In this week’s episode of the SIMPLE brand podcast, I talk with Blake Morgan.
Blake is known as the “Queen of CX.” She is a customer experience futurist and one of the top keynote speakers in the world. She’s the host of The Modern Customer Podcast and the author of three books, including her latest, The 8 Laws of Customer-Focused Leadership: New Rules for Building a Business Around Today's Customer.
Blake and I talk about her blueprint for creating customer-focused leaders and how the customer experience mindset applies both on - and off - the job.
Here’s what we discuss:
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The podcast currently has 151 episodes available.