Adrian Swinscoe is an adviser, writer, and speaker with a focus on CX and customer service. He writes regularly about CX in the business journal Forbes and he has published several books on CX, including Punk CX in 2019.

In the podcast we explore Adrian's view on Punk CX and how to plan for a back to basics strategy.

www.linkedin.com/in/adrianswinscoe
www.adrianswinscoe.com

Adrian Swinscoe is an adviser, writer, and speaker with a focus on CX and customer service. He writes regularly about CX in the business journal Forbes and he has published several books on CX, including Punk CX in 2019. In the podcast we explore Adrian's view on Punk CX and how to plan for a back to basics strategy. www.linkedin.com/in/adrianswinscoe www.adrianswinscoe.com

Adrian Swinscoe - Punk CX - Getting Back To Basics

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.

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Adrian Swinscoe - Punk CX - Getting Back To Basics

Adrian Swinscoe - Punk CX - Getting Back To Basics