In this episode of Advising the Advisors: AI in Consulting Unlocked, host Bolu Ben-Adeola sits down with Raf Postepski, Senior Director of Artificial Intelligence and Machine Learning at Alvarez & Marsal, to navigate how legacy organizations can effectively implement AI, the balance between industry-specific and general AI solutions, and the evolution of consulting in an AI-driven world.

What You’ll Learn:

• How to move beyond AI pilot projects by building clear organizational vision and operational frameworks
• Why the “top-down meets bottom-up” approach is crucial for successful enterprise AI adoption
• The principle of "build for competitive advantage, buy for parity" in AI implementation
• How to avoid tool sprawl by creating cohesive AI experiences across organizations
• Why industry-specific AI may be less crucial than effective process codification and data strategy
  
  

With vast experience helping Fortune 500 companies move beyond pilot projects, Raf has built a career transforming how businesses operationalize AI at every level. His journey from designing operating models to leading AI initiatives has positioned him at the forefront of organizational transformation. Drawing from his background in banking and operational implementation, Raf brings a unique perspective that combines strategic insight with practical execution expertise.

Episode Highlights:

• [03:33] How Smart AI Boosts Quality, Consistency, and Revenue
  AI isn't just about cutting costs; it's about raising the bar on quality, consistency, and growth. While AI can reduce headcount in repetitive tasks, the real value lies in how it's orchestrated across business processes: integrating with data, aligning with workflows, and enhancing customer interactions. When used smartly, AI empowers teams to upsell, personalize, and deliver consistent brand messaging, all while increasing productivity and revenue potential.
  
  
• [08:18] Overcoming AI Adoption Challenges
  One of the biggest reasons AI fails to gain traction in large organizations is the lack of a clear, unified vision. Without a top-down strategy that defines what AI is for, why it matters, and how it should be used, teams end up operating silos, tools multiply, and confusion spreads. To drive real adoption and ROI, leaders need to embed AI into the organization's core operating model, align messaging across every layer, and create a shared ecosystem.
  
  
• [14:37] Does Every Industry Need Specialized AI?
  You don't need a custom AI for every industry. What really matters is codifying your business's unique processes, data, and know-how. Generic models are powerful enough if you clearly define what you want them to do and feed them in the right context. So, instead of building niche tools from scratch, focus on capturing your competitive edge and training AI to work with that. Build for what makes you special; buy for everything else.
  
  

More Highlights from this Episode:

• [01:05] AI Confusion in Legacy Companies
• [19:55] When to Build or Buy AI
• [27:15] Advice for Young Consultants
  
  

If your business is investing in AI but struggling to see real impact, this episode is for you. Discover the hard lessons, the breakthroughs, and the strategies that separate AI success from failure.
If you enjoyed this episode, make sure to subscribe, rate, and review it on Apple Podcasts, Spotify, and YouTube Podcasts.

Episode Resources:

• Raf Postepski on LinkedIn
• Alvarez & Marsal Website

Advising the Advisors: AI Consulting Unlocked is handcrafted by our friends over at: fame.so. 

In this episode of Advising the Advisors: AI in Consulting Unlocked, host Bolu Ben-Adeola sits down with Jeeva Pradeep Kumar Moni, Equity Partner at EY and AI Risk Lead for Europe, to explore the evolving landscape of financial crime compliance, the strategic implementation of generative AI, and why scaling AI goes far beyond technical infrastructure.

What You’ll Learn:

• How to navigate the $2-3 trillion challenge of global financial crime 
• Why scaling AI requires focusing beyond infrastructure to regulatory, jurisdictional, and analytical dimensions
• The "Use Case War" framework for building long-term AI adoption
• How consulting teams are evolving from single-skill projects to cross-functional expertise
• How to balance systematic delivery automation with strategic leadership in early-career consulting
  
  

With over a decade of experience building AI-powered solutions, including six years at Barclays as Head of Technology, Jeeva has helped major organizations balance trust, technology, and transformation in their operations. His unique perspective on scaling AI solutions across different jurisdictions and his emphasis on building strong client relationships while navigating technological change make this conversation particularly valuable for consulting leaders looking to implement AI solutions effectively.
Episode Highlights:

• [04:06] How GenAI Is Both Preventing and Enabling Financial Crime
• [11:48] Winning the Use-Case War
• [15:35] Consultant’s Role in the AI Age

Episode Resources:

• Jeeva Pradeep Kumar Moni on LinkedIn
• EY Website

Advising the Advisors: AI Consulting Unlocked is handcrafted by our friends over at: fame.so. 

In this episode of Advising the Advisors: AI in Consulting Unlocked, host Bolu Ben-Adeola sits down with Mukarram Bhaiji, Partner at Bain & Company, to dive into why many companies get stuck automating outdated processes rather than strategically rethinking them with AI. He explains the essential elements of successful AI adoption and shares insights on how Gen AI is reshaping consulting.

What You’ll Learn:

• How to transition from cost-plus to value-based pricing using AI-driven insights
• Why organizational readiness is crucial for scaling AI beyond proof-of-concept stages
• How to build connected AI use cases that drive transformative business outcomes
• Why the core consulting value proposition remains unchanged despite AI automation
• How to use AI proactively for identifying business opportunities and market insights
  
  

Mukarram is a Partner at Bain & Company, specializing in AI-powered pricing strategies and business model innovation. With vast experience across multiple sectors, including technology, consumer products, and industrial goods, he brings unique insights into value-based pricing and AI implementation in consulting. Mukarram has developed particular expertise in helping organizations transition from traditional cost-plus pricing models to more sophisticated, value-oriented approaches enhanced by AI.

Episode Highlights:

• Why Pricing Power Is the Last Great Business Advantage
  Pricing isn't just about numbers; it's about understanding human behavior and where you have leverage. When you're selling simple, commoditized products, buyers have lots of options and more power. But as complexity and specialization increase, so does your pricing power because fewer alternatives exist. Recognize where you sit on that spectrum and use pricing to build long-term, sustainable relationships.
• How Companies Are Turning AI Into a Revenue Engine
  AI is evolving from simply saving time to actually driving action. At first, companies used AI to cut down admin tasks and make teams more productive. But now, with smarter models and agentic tools, AI is starting to augment expertise, helping sales teams generate leads, match solutions to customer needs, and even guide conversations in real-time.
• Consulting in the AI Era
  AI hasn't changed the core of consulting. It's still about people, relationships, and solving complex problems with strategic thinking. What has changed is how quickly we can get to the fact base; what used to take hours of manual work is now faster thanks to AI, giving consultants more time to focus on the real value.
  
  

More Highlights from this Episode:

• [05:14] What Alan Turing Would Say About AI Today
• [13:05] Why Most AI Projects Fail
• [36:55] Why the Best Consultants Still Grind Despite AI
  
  

If your business is investing in AI but struggling to see real impact, this episode is for you. Discover the hard lessons, the breakthroughs, and the strategies that separate AI success from failure.

If you enjoyed this episode, make sure to subscribe, rate, and review it on Apple Podcasts, Spotify, and YouTube Podcasts.
Episode Resources:

• Mukarram Bhaiji on LinkedIn
• Bain & Company Website
• Kenley LinkedIn
• Kenley website

Advising the Advisors: AI Consulting Unlocked is handcrafted by our friends over at: fame.so. 

In this episode of Advising the Advisors: AI in Consulting Unlocked, host Bolu Ben-Adeola sits down with Nick Clark, Partner at BCG, to explore the evolving landscape of AI-powered customer experience.

Join them as they:

• Explore how AI is reshaping the traditional cost-center perception of customer service into a strategic value driver
• Examine the evolution of T-shaped" service roles, where AI enables agents to be both generalists and specialists
• Discuss three emerging roles in AI-powered customer service
• Delve into the 10-20-70 framework for AI implementation
• Highlight the Jevons paradox in customer service.
  
  

Nick is a leader in customer service strategy and transformation, bringing over two decades of experience in revolutionizing customer experience operations. With a unique background that spans from frontline call center operations to transformation director at TalkTalk during its explosive growth phase, Nick has helped over 80 organizations reimagine their customer service models through AI integration, agile methodologies, and digital innovation.
Episode Highlights:

• Why Your AI CX Strategy Might Be Failing

Many companies approach AI in customer service as a cost-cutting tool rather than a strategic enabler. The result? Frustrated customers, limited adoption, and minimal ROI. The companies winning with AI focus on customer effort, proactive support, and AI-human collaboration.

• The New AI-Powered Roles in Customer Service

AI isn't just changing customer interaction; it's reshaping entire roles within CX teams. Ensure AI has structured, machine-readable information. Oversee bot behavior, monitor costs, and refine AI-generated responses. Design seamless AI-human customer journeys across multiple channels. Companies that fail to evolve their workforce will struggle to see lasting AI impact.

• How AI Is Fixing a Decades-Old CX Problem

For years, companies forced human agents to act like robots: reading from scripts, following rigid workflows, and optimizing for speed over experience. AI is flipping this model. AI-powered assistants help agents make better and faster decisions. Bots handle routine requests, freeing humans for complex, high-value interactions. Organizations embed CX across their entire operations.

More Highlights from this Episode:

• [12:45] The Three New Roles AI Is Creating in CX Teams
• [27:51] BCG’s 10-20-70 Rule
• [40:07] What CX Will Look Like in 2030
• [59:18] How AI is Changing Consulting at BCG
  
  

If your business is investing in AI but struggling to see real impact, this episode is for you. Discover the hard lessons, the breakthroughs, and the strategies that separate AI success from failure.

If you enjoyed this episode, make sure to subscribe, rate, and review it on Apple Podcasts, Spotify, and YouTube Podcasts.

Episode Resources:

• Nick Clark on LinkedIn
• Boston Consulting Group (BCG) Website
• Kenley LinkedIn
• Kenley website
  
  

Advising the Advisors: AI Consulting Unlocked is handcrafted by our friends over at: fame.so. 

In this episode of Advising the Advisors: AI in Consulting Unlocked, host Bolu Ben-Adeola welcomes Benjamin Glatz, Partner at Kearney, specializing in digital transformation and commercial strategy. 

Join them as they:

• Delve into AI's transformative role in consulting, exploring how firms can move beyond pilots to create lasting business impact
• Explain why human expertise remains crucial in consulting despite AI advancement, with emphasis on the "essential rightness" principle in advisory work
• Discuss the evolution of the consulting pyramid structure as AI tools democratize knowledge access and augment junior consultants' capabilities
• Examine the future of healthcare and life sciences, particularly how AI could revolutionize drug discovery and enable precision medicine
• Highlight key success factors for scaling AI initiatives, including the importance of clear strategic focus and avoiding siloed implementations
• Consider the unique challenges and opportunities for consulting firms building internal AI capabilities versus partnering with external providers
• Explore how AI is reshaping client expectations and consulting deliverables, while emphasizing the enduring importance of human judgment and relationship building
  
  

Benjamin Glatz is a Partner at Kearney, specializing in digital transformation and commercial strategy in the life sciences sector. With over fifteen years of experience across industries including energy, retail, and life sciences, he guides global companies through digital disruption and AI adoption. In this episode, Ben shares deep insights on scaling AI initiatives beyond pilots, particularly in life sciences and pharmaceutical companies, where he helps organizations build innovative customer engagement models and leverage AI-driven insights for sustainable growth. His unique perspective bridges traditional consulting expertise with practical implementation experience, having worked both as a consultant and in-house transformation leader at major corporations like Shell. Ben's work at Kearney focuses on helping organizations move from AI experimentation to scalable, value-driving solutions while navigating complex regulatory environments and emerging technological capabilities.

If you enjoyed this episode, make sure to subscribe, rate, and review it on Apple Podcasts, Spotify, and YouTube Podcasts. 

Episode Highlights:
[05:57] Balancing Top-Down Strategy with Bottom-Up Innovation in AI Implementation
[08:14] Transforming Core Consulting Capabilities with AI Augmentation
[13:00] Rethinking Talent Development in an AI-Enhanced Consulting Model
[18:26] Maintaining the Human Element in AI-Enabled Consulting
[23:48] Creating Value Through Custom AI Models for Industry Expertise

Episode Resources:

• Bolu Ben-Adeola LinkedIn
• Ben Glatz on LinkedIn
• Kenley LinkedIn
• Kearney Website
  
  

Advising the Advisors: AI Consulting Unlocked is handcrafted by our friends over at: fame.so. 

In our first episode of Advising the Advisors podcast, host Bolu Ben-Adeola is joined by Juan Martin, Head of Deep Gen AI at Boston Consulting Group and part-time professor at the University of Pennsylvania.

Join them as they:

• Delve into how Gen AI has become more democratic and accessible
• Explain why companies should focus on programs rather than isolated pilots
• Talk about the surprising depreciation of Gen AI costs (98% in one year)
• Examine the implications of customer-facing AI solutions vs. human-in-the-loop approaches
• Shine a light on how BCG transformed a call center operation, increasing sales conversion by 28%
• Consider what skills and organizational structures will thrive in an AI-driven future
• Discuss how BPOs and financial services are creating "digital native" divisions to prepare for AI transformation
  
  

Juan Martin is the Head of Deep Gen AI at Boston Consulting Group, a global consulting firm. On top of that, Juan is also a part-time professor at the University of Pennsylvania, and was previously a tech startup founder in the NLP space with over 14 years of industry experience.

If you enjoyed this episode, make sure to subscribe, rate, and review it on Apple Podcasts, Spotify, and YouTube Podcasts. Instructions on how to do this are here.

Episode Highlights:
[00:00:05] Gen AI: The Most Rapidly Depreciating Technology
[00:05:51] Why AI Pilots Fail: Three Critical Misconceptions
[00:11:38] The Future of Customer Experience: Humans vs. Bots
[00:32:30] Real Results: How AI Boosted Call Center Sales by 28%
[00:35:48] Digital Native Companies: The New Business Model

Episode Resources:

• Boston Consulting Group Website
• Bolu Ben-Adeola LinkedIn
• Juan Martin on LinkedIn
• Kenley LinkedIn
• CallSight AI Tool
  
  

Advising the Advisors: AI Consulting Unlocked is handcrafted by our friends over at: fame.so. 

Welcome to Advising the Advisors: AI in Consulting Unlocked, a show by Kenley, where we flip the script on traditional consulting by putting consultants in the hot seat. Hosted by Bolu Ben-Adeola, this podcast is your front-row ticket to understanding how generative AI can revolutionize management consulting.

We'll challenge industry assumptions, share real-world success stories, and map out practical strategies for integrating AI. Whether you're a senior partner at a global firm or an aspiring consultant looking to stand out, each episode offers valuable insights on deploying bespoke AI solutions that drive impact.

Tune in to discover how you can lead the next wave of AI-driven consulting and become the go-to advisor within your organization.Advising the Advisors: AI Consulting Unlocked is handcrafted by our friends over at: fame.so.