Joe Spicer is the contact center services manager at Mississippi Industries for the Blind (MIB), a nonprofit that empowers people who are blind or visually impaired through meaningful employment, as well as a National Industries for the Blind Advocate for Leadership and Employment. 

Joe has over a decade of experience at MIB and a prior career in banking, finance, and business operations. In his current role, he trains and supports contact center agents using adaptive technology. Joe was named MIB’s Employee of the Year in 2014.

In this episode…

People who are blind or visually impaired often struggle to find stable, fulfilling employment — not because of lack of skill, but because of systemic barriers and outdated assumptions. What happens when someone with lived experience takes the lead in removing those obstacles?

Joe Spicer, contact center services manager and a public policy advocate at Mississippi Industries for the Blind, has built a career doing just that. Drawing on his background in banking and his personal journey with retinitis pigmentosa, Joe manages a call center designed to employ, train, and empower blind professionals. He’s seen firsthand how meaningful work boosts confidence, builds skills, and opens doors. Now, as an Advocate for Leadership and Employment, Joe’s voice is helping shape national conversations on employment equity — from pushing for Social Security Disability Insurance reform to championing a 1% Department of Defense utilization goal for agencies employing people who are blind.

In this episode, Joe shares how inclusive employment creates real change, why representation in advocacy matters, and what it takes to build a more accessible future for all.