Jennifer Parrish is manager of Business Services at The Lighthouse of Houston, a nonprofit that provides services, training, and employment opportunities for people who are blind, low vision, or visually impaired. She oversees a wide range of contracts that provide services ranging from mailrooms, call centers, switchboard services, transcription, and document scanning. A longtime member of the blind community, Jennifer began her career in medical transcription, earned national recognition from NIB, and now leads teams while also hosting the podcast Sightless Voices: Unleashing Potential. Her story reflects resilience, advocacy, humor, and a commitment to helping others build confidence and careers.

For many people, work is about more than a paycheck. It can be a path to independence, confidence, community, and the chance to prove what is possible when the right support and opportunities are in place. But what does it take to move from uncertainty into meaningful work and leadership?

It takes training, persistence, and people willing to open doors. Jennifer Parrish offers firsthand insight as a leader, advocate, and podcast host in the blind community, sharing how employment can help people build both skills and self-belief. Jennifer emphasizes the importance of assistive technology, typing skills, mentorship, and connections with organizations that understand blindness and low vision. Taking chances on people also matters, especially when they are ready to grow beyond entry-level roles. Through her work and advocacy, the episode highlights how confidence is built through opportunity, resilience, and community.

In this episode of Heard & Empowered, Dean Thompson talks with Jennifer Parrish, manager of Business Services at The Lighthouse of Houston, about meaningful work, leadership, and resilience in the blind community. Jennifer shares why accessible employment matters, how technology and training create independence, and what helped her step into management. She also touches on podcasting, advocacy, and navigating breast cancer.

Larry Allen is the Associate Administrator for the Office of Government-wide Policy at the General Services Administration (GSA), a federal agency that provides centralized procurement, real estate, and technology services and shapes government-wide acquisition policy. In his role at GSA, he leads efforts to strengthen efficiency, transparency, and innovation. With over 30 years of federal procurement experience, Larry led Allen Federal Business Partners and served as President of the Coalition for Government Procurement, helping organizations navigate federal contracting and compliance.

Transforming federal procurement to be more inclusive, efficient, and mission-driven requires both deep expertise and a clear commitment to public service. In this episode, Larry Allen, Associate Administrator for the Office of Government-wide Policy at the General Services Administration, joins host Soraya Correa to explore how federal acquisition can be a powerful tool for broader access, innovation, and impact.

Larry shares insights from his more than 30 years in federal procurement, including his long-standing connection to the AbilityOne Program and his belief that procurement is not just about buying goods and services, but about enabling mission outcomes and creating meaningful employment opportunities. He discusses ongoing efforts to demystify government acquisition, lower barriers to entry for nonprofits and businesses, and modernize systems through regulatory reform, cultural change, and emerging technologies like AI.

Throughout the conversation, Larry emphasizes the importance of trust, education, and leadership — particularly the need for senior leaders to support acquisition professionals as they take informed risks and embrace new approaches. Together, Larry and Soraya reflect on how thoughtful policy, collaboration with industry, and a focus on service and solutions can reshape federal procurement into a more accessible and impactful system for agencies, nonprofits, and the people they serve.

Kevin Webb is Head of Sustainability and Social Impact for Mitsubishi Electric in the Americas and Executive Director of the Mitsubishi Electric America Foundation. He leads the foundation's mission to empower young people with disabilities through corporate philanthropy, celebrating its 35th anniversary and supporting initiatives across 45 states. With a background in international relations and public administration, Kevin focuses on building inclusive communities and expanding access to technology and trade careers for young people.

Creating accessible career pathways for people with disabilities depends on intentional collaboration among educators, employers, and advocates who are committed to inclusive opportunities. For Kevin Webb, this work is both a professional mission and a deeply personal commitment rooted in community, dignity, and long-term impact.

In this episode, Kevin shares his journey into sustainability and social impact leadership at Mitsubishi Electric in the Americas and as Executive Director of the Mitsubishi Electric America Foundation. He explains how the foundation focuses on empowering young people with disabilities through access to technology, workforce training, and employer readiness, particularly in high-demand IT and technical careers.

Kevin Webb, a leader in corporate philanthropy and social sustainability, reflects on how partnerships with organizations are transforming lives by connecting training, credentials, and inclusive employers. He emphasizes that true success is measured not just by programs or numbers served, but by individuals gaining confidence, independence, and meaningful careers.

Joannah Harris is a digital accessibility specialist working with Level Access and Dell, where she helps ensure technology and online platforms are usable for people with disabilities. With a background that includes a master's degree in Applied and Computational Mathematics from Johns Hopkins University and experience teaching high school math while visually impaired, Joannah has overcome significant personal and professional challenges to excel in her field. She leverages her expertise in computer science, mathematics, and assistive technology to break down digital barriers, and her journey highlights the importance of resilience, networking, and adaptability in the modern workforce.

Reclaiming professional ambitions and personal independence after a significant loss of vision is challenging, especially since it requires redefining one's career and purpose. For Joannah Harris, a data science professional and former high school teacher, this transformation was both challenging and empowering.

In this episode, Joannah shares her inspiring story of resilience and career reinvention. She highlights the importance of mentorship and vocational coaching, which helped her navigate the job market and refine her skills. Joannah also discusses how her professional journey shifted from teaching to pursuing a master's degree in applied and computational mathematics, and ultimately embracing opportunities in digital accessibility.

Joannah Harris, a dedicated advocate for accessibility and technology, reflects on her path to landing a fulfilling role in digital accessibility. She emphasizes how strategic networking, continuous learning, and the support of professional communities empowered her to overcome challenges and thrive in her new career.

Heather Bergerson is a New Mexico-based visual artist and entrepreneur whose work focuses on tactile and accessible art experiences, particularly for blind and visually impaired audiences. After a traumatic brain injury and vision loss in 2020, Heather rebuilt her artistic career and co-founded two businesses — The Meandering Artisan LLC and Sticky Murals — thanks to skills she learned through NSITE coursework, while also exhibiting her large-scale, touchable artworks to enthusiastic audiences. Heather has collaborated with organizations such as the New Mexico Commission for the Blind to empower others with disabilities to pursue entrepreneurship and creative expression.

Reclaiming creativity and independence after a sudden life-changing event is challenging, especially when faced with the reality of adapting to a new way of living and working. For Heather Bergerson, a visual artist who experienced significant vision loss due to a traumatic accident, this journey was both personal and transformative.

In this episode, Heather shares her powerful story of resilience and reinvention. She emphasizes how crucial it was to find support through vocational rehabilitation and mentorship, which helped her reclaim her artistic identity. Heather also discusses how her art practice has evolved, focusing now on larger, tactile pieces that are designed to be accessible, allowing others to engage with her work in ways that were once unimaginable.

Heather, an accomplished artist and entrepreneur, reflects on her path to launching Sticky Murals, a business dedicated to creating tactile, reusable murals that blend accessibility with creativity. She shares how community support, determination, and a willingness to explore new artistic avenues have enabled her to not only adapt but thrive in her creative and entrepreneurial pursuits.

Brian Osborne is the senior vice president of The Strategy Group Company, a national advertising agency specializing in direct marketing and strategic communications for political campaigns, advocacy groups, governments, universities, and corporations. Under his leadership, Brian has executed hundreds of successful marketing strategies, and his team's research and outreach have contributed to the company's reputation for data-driven results and broad impact. Brian is known for his expertise in public opinion research and for developing innovative approaches to survey design and message testing.

Public perception plays a powerful role in shaping opportunity. And for people who are blind, low vision, or visually impaired, that perception can mean the difference between success and invisibility in the workforce.

According to Brian Osborne, executive vice president of The Strategy Group Company, data-driven advocacy can bridge that gap. In partnership with National Industries for the Blind (NIB), Brian led a national survey to uncover how Americans view both employment programs for people who are blind and the AbilityOne Program's impact. The results? Overwhelming support across political and demographic lines.

In this episode, Brian joins NIB President and CEO Soraya Correa to discuss how credible research shapes messaging, builds confidence, and informs policy advocacy. He shares insights on why public education matters, how to communicate about mission-driven work without using political jargon, and why data and storytelling together create lasting change.

Matt Koch is the general manager of Virginia Industries for the Blind (VIB). This self-supporting Virginia state agency provides direct employment and career pathways for people who are blind or visually impaired through manufacturing, retail, and service contracts.

Under Matt's leadership, VIB has grown to employ around 160 people — including 80 individuals who are blind — with an annual budget close to $60 million, and boasts a 94% employee satisfaction rate.

Despite losing most of his vision in his early 30s, Matt has held senior leadership roles in both government and private sectors. He is dedicated to empowering individuals with vision loss, helping them achieve professional success and independence.

Losing one's vision can shatter a career and identity. But for Matt Koch, it became the beginning of a new mission. After 15 years as a Navy helicopter pilot, Matt was diagnosed with a pituitary tumor that led to near-total vision loss and medical retirement. Rather than give in to despair, he rebuilt his life and found purpose leading Virginia Industries for the Blind (VIB), a self-sustaining state agency that provides meaningful employment and career development for people who are blind, low vision, or visually impaired.

In this episode, Matt joins host Dean Thompson to share how he turned personal loss into a legacy of empowerment. He reflects on his journey from flying missions at sea to managing a multimillion-dollar organization that employs more than 160 people — half of whom are blind. Matt discusses how VIB's innovative model combines manufacturing, service contracts, and professional training to create pathways to independence. He also highlights success stories of employees who have gone from public assistance to homeownership, and the growing collaboration with NSITE to expand career opportunities nationwide.

Matt's story is a testament to the fact that blindness is not a limitation, but rather an opportunity to create new perspectives on what's possible. Through resilience, mentorship, and a deep belief in human potential, he shows how challenges can inspire us to see beyond our circumstances.

Dennis Steiner is the president and CEO of VisionCorps, a nonprofit that provides rehabilitation services and employment opportunities for people who are blind, low vision, or visually impaired.

Dennis joined VisionCorps in 1983 and held a variety of roles with the agency before becoming CEO in 2008. Under his guidance, the organization expanded its facilities across multiple Pennsylvania counties and merged with a sister agency to further its reach.

Dennis has led initiatives to strengthen workforce development, expand community partnerships, and advance employment opportunities for people who are blind. Additionally, he serves on several national boards within the fields of blindness and rehabilitation.

Securing independence and meaningful employment for people who are blind, low vision, or visually impaired requires more than just creating jobs. It takes mentorship, advocacy, and a deep belief in human potential. For over four decades, Dennis Steiner, president and CEO of VisionCorps, has led with that philosophy, transforming lives through opportunity and empowerment.

In this episode of our Mission Driven series, Dennis joins NIB President and CEO Soraya Correa to reflect on his 42-year career and the lessons that shaped his leadership. He discusses how shifting from a caretaking model to a culture of empowerment revolutionized VisionCorps, the critical role of mentorship in developing future leaders, and why embracing failure is vital for growth and innovation.

Dennis also shares his experiences representing the U.S. at the World Blind Union, advocating for greater access to employment and technology, and expanding VisionCorps' reach to serve thousands across Pennsylvania. As he prepares for retirement, he offers thoughtful advice to the next generation of leaders – to listen, learn, and lead with purpose, creativity, and courage.

Charles Ansley is an IT professional who turned a life-changing vision loss into a story of resilience and ambition. After losing his sight in 2019 due to complications from high blood pressure and glaucoma, Charles refused to let his disability define his future. Through NSITE's vocational programs, he completed the Cisco Certified Network Associate (CCNA) training and is preparing for certification to launch a career in network engineering and cybersecurity. He now inspires others who are blind, proving that with determination and hard work, there are no limits to what can be achieved.

Losing vision unexpectedly can feel like life as you know it has come to a sudden stop, but for Charles Ansley, it became the catalyst for a powerful new beginning. After experiencing sudden sight loss in 2019 due to high blood pressure and glaucoma, Charles faced the challenge of raising his teenage son while also reimagining his career and personal goals.

In this episode, Charles shares how he rediscovered his passion for IT, enrolled in NSITE's Cisco Certified Network Associate (CCNA) program, and mastered tools like JAWS and NVDA to pursue a career in network engineering and cybersecurity. He explains how the program's instructor-led, accessible training created a sense of community and provided him with the confidence and technical skills to succeed.

Drawing from his own journey, Charles reflects on the mindset shift that helped him see beyond limitations and become a role model for other people who are blind, low vision, or visually impaired. His story proves that, with perseverance, adaptive technology, and the right support system, barriers can turn into possibilities and independence can be redefined.

Mary Jane Surrago is assistant secretary emeritus of the Board of Directors for National Industries for the Blind (NIB), a nonprofit that creates and sustains employment for people who are blind, low vision, or visually impaired. She retired in February 2025 after 50 years of service and received NIB's highest honor, the R.B. Irwin Award. Over her career, Mary Jane held leadership roles in administration, governance, communications, and rehabilitation services. She also authored Empowering People: The Story of National Industries for the Blind, in honor of the organization's 75th anniversary in 2013.

For many professionals, a long career is defined by titles and achievements. But what does it look like when a career is defined by unwavering dedication to mission and service?

Mary Jane Surrago spent 50 years at National Industries for the Blind (NIB), shaping its communications, governance, and storytelling while supporting its mission to create employment opportunities for people who are blind, low vision, or visually impaired. Along the way, she led milestone initiatives like NIB's 50th anniversary campaign, authored the organization's official history, Empowering People, and was recently honored with the R.B. Irwin Award, the highest recognition NIB bestows. Her journey reflects the power of combining professional excellence with a deep commitment to creating an impact.

In this episode of Mission Driven, a special series of the Heard and Empowered podcast, NIB President and CEO Soraya Correa sits down with Mary Jane to reflect on her five decades of service. Together, they explore the lessons learned from a lifetime of leadership, the evolution of NIB's mission, and the advice Mary Jane offers to those pursuing meaningful, mission-driven careers.