Most people think property management is leasing and renewals. Brandy Tomlinson will change that in the first five minutes. She breaks down what LIHTC actually is, why one missing document can impact an entire property, and why affordable housing is both compliance heavy and deeply human, because at the end of the day, it is about giving people a safe place to lay their head.

In this episode of The AI Edge, I sit down with Brandy Tomlinson, Multi Site Community Director at Evergreen Real Estate, to unpack what affordable housing operations really look like behind the scenes.

Brandy shares how property management found her, why she knew from day one LIHTC was her lane, and how affordable housing differs from conventional communities. We dive into the reality of compliance, audits, staffing challenges, and the manual processes that still eat up time, plus where tech is finally catching up, including online applications, resident communication, and integrated property management systems.

We also cover the biggest misunderstandings people have about affordable housing, the difference between income restricted and income based housing, and why the human connection matters, even as AI starts entering property management.

If you work in multifamily, operations, community development, or you want to understand how housing stability changes lives, this episode will hit home.

Guest Introduction

Today’s guest is a strong operator and an even stronger mission driven leader in affordable housing. Brandy Tomlinson is a Multi Site Community Director at Evergreen Real Estate with deep expertise in LIHTC, compliance, lease ups, resident services, and building partnerships with homeless services across Greater Nashville.

She’s in the work every day, leading teams, managing complex systems, and helping families find stability through housing.