The Nigerian Civil Aviation Authority says that it would in the coming weeks, commence public sensitisation to further enlighten air travellers on steps to take in case of flight delays or cancellations by airlines.
Director-General of NCAA, Capt. Musa Nuhu, says this would enable the agency to respond appropriately in cases where their rights are trampled upon by airlines.
Capt. Nuhu says that the law on 100 per cent refund on air tickets in cases of a three-hour delay is not novel to the Nigerian Civil Aviation Regulation stressing that it has been in existence since 2015.
He, however, clarified that in the case of natural phenomena, the airlines would not be sanctioned by the agency, describing it as a force majeure.