In our final episode for season two of Agency of Change, Scott and Brock talk to Tameka Smith from Key2 Property in South Launceston, Tasmania. They talk to Tameka about how they have grown their business, the way they onboard new property managers, and how to best service different investment property owners.

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Scott and Brock talk with Britney Nahuysen, Managing Partner at Ralston Advisory. They talk to Britney about using Net Promoter Score (NPS®) in providing property management services, how to introduce it as a customer experience metric into your real estate business, the role in plays in growing your rent roll and how to develop your team using feedback received from your NPS surveys. 

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Scott and Brock talk with Lauren Robinson, Director and Principal Licensee at Rental Results. They talk to Lauren about her journey in the industry, her background in marketing, authoring the book Rented, and how speaking at conferences and radio along with a range of other media opportunities has helped her grow her property management business.  

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Scott and Brock talk with Jeremy Paikaew, Founder and Principal at Junction Estate Agents and aka "the property guy". They talk to Jeremy about his journey in the industry, how he's grown his business, his take on fee schedules and how to be an early adopter of forward-thinking tech. 

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Scott and Brock talk with Sophie Lyon, Director and General Manager of Property Management at Jellis Craig. They talk to Sophie about her journey in the industry, her role at the Real Estate Institute of Victoria (REIV) as well as the latest in property management like changes in legislation, being a prominent female voice within the industry and explore forward-thinking tech. 

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For the start of season two of Agency of Change, Scott and Brock catch up with Lauren Staley from Infolio, a purpose-built property firm of buyers advocates, advisors and property managers. Lauren is an award-winning licensed estate agent with expertise in buyer advocacy and property management, and she's also a regular on Sky News. They talk all things buyers advocacy, how the rent roll differs from a traditional property management business as well as the business structure and model involved in their unique approach.

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In this special episode of Agency of Change, Scott and Brock talk to three incredible property management experts from across the country who are currently participating in Elite Agent's Transform program.

They had a chat to Laura Shooter, Managing Director of SJ Shooter Real Estate in Dubbo NSW, Beau Miller, Director of Beautique Realty in Augustine Heights QLD, and Tameka Smith, Director of Property Management at Key2 Property in Launceston TAS. 

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Scott and Brock talk with Rhys Standley, Managing Director of Just Property Management. In this episode Rhys covers his journey to becoming a property management specialist, why structure is at the heart of a successful business, priorities and culture, his experience of offshoring, and finally, why property management is truly important work.

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Scott and Brock talk with Pamela Styling, Partner and Head of Investment
Management at DiJones Real Estate. Throughout this episode they discuss the unique approach to property management at DiJones – how it started, how the business approached the change, and how it all works.

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Scott and Brock talk to Hayley Mitchell, Director at Mitchell PT, Geelong Property Managers and Reside Real Estate, as well as one of the cofounders of Australian Property Manager Community (APMC) on Facebook.

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