Recorded at Backbase ENGAGE Americas, Episode 51 of Banking Reinvented explores the massive opportunities that AI is presenting the banking industry — and the importance of acting now.

In this episode, host Tim Rutten is joined by special guest Brian Shniderman, Senior Managing Director at Accenture and Head of Accenture’s North American Payments Practice. Together, they dissect the various stages of AI implementation, from predictive AI in back-office operations to the emerging world of generative and agentic AI, highlighting practical use cases like improved payment processing, fraud detection, and customer lifetime orchestration.

Tune in to hear all the ways AI is dramatically reshaping banking customer experiences, operational efficiency, and competitive dynamics.

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Timestamps

(00:00) – Welcome to the “Banking Reinvented” podcast

(00:57) – Top-of-mind innovations in the AI space

(02:13) – Swiftly and safely adopting AI

(04:18) – Proven players in the AI banking sector

(08:13) – Mid- and back-office applications for AI

(12:15) – Use cases in the payments space

(17:45) – The banking industry’s current mindset

(23:20) – Key takeaways

(25:20) – Episode wrap-up