Australian Gas Infrastructure Group (AGIG) is redefining what it means to put customers first, especially those who need support the most. In this episode of Trending Chats, we speak with Monther Alnababeth, Senior Project Manager at AGIG, about their recent customer experience transformation and how technology, empathy, and smarter processes are helping them better serve vulnerable communities. Tune in to hear the lessons, challenges, and insights behind AGIG’s journey to more connected and compassionate service.