What the data does & doesn't tell us about why older Americans are struggling (as well as younger ones), and what we can all do to save some starfish (young and old).

(credit to “The Who” for title reference to their 1966 song, The Kids Are Alright)

"Don't regret growing older. It's a privilege denied to many." - source unknown

“Old age isn’t so bad when you consider the alternative.” - Maurice Chevalier

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Announcing a "State of the Union" overview and deep dive into what's new, and ethical concerns, about use of generative AI for creating and customizing music.

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Nope, I'm STILL not comfortable with calling use of SAFe (to improve predictability) an ‘agile transformation’

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Four hard-won tips for candidates, from being on both sides of the virtual job search 'table'.

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I was nicely challenged in a recent interview to share how and why I came to care about diversity, equity, and inclusion (DEI). Answering was harder than I expected.

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Ever wonder how all of those social aggregator sites get all of that personal information about you and your family and friends? This is how.

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3 observations and 5 DO's and DON'Ts for software management, based on season 2 episode 1 of the forensic series "Bones".

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How to lose a customer in 5 easy steps, motivated by a customer dis-service experience I had today with a company I pay lots of money every month for tech-related services.

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Thoughts on businesses who know the 'time value of money', but disregard the 'money value of time'.

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Customer Service and process insights from my experience with hotel valet parking at SEPG 2010 in Savannah, Georgia.

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