We can lose clients, projects and even our reputation by simply not communiating well. One of the issues in MSPs is where we place our focus - our main focus is on getting the work done. Our clients' perception of us is formed not around what we do technically but how we interact with them. Listen to Wim and James as they share their insights on how to communicate with clients and our internal teams around projects.

Done When? That's a huge problem in projects. We don't actually know when something is complete and so, it leaves the status so open-ended and vague. Instead of going back to the checklist of the project to see what are the critical things that are needed to get done, it can become distracting to try fix other issues. James and Wim discuss how Agile, Lean and Kanban approaches of break it down, visualize the work, one thing at a time, no multi-tasking, quick feedback on things can complete projects successfully.

How well the hand off from Sales to Projects happens, will determine the success of the project and will set your team up to win! In this 2-part series, James and Wim talk about how the project relates to the statement of work, different ways of billing it and how it could go wrong.

How well the hand off from Sales to Projects happens, will determine the success of the project and will set your team up to win! In this 2-part series, James and Wim talk about how the project relates to the statement of work, different ways of billing it and how it could go wrong.

The biggest blind spot many MSPs have in the area of project scoping and often the hardest to solve is for one core reason, most MSPs are running with the owner selling and they are not doing it in a methodical way for many reasons. James and Wim go through the issues list and talk about ways to tackle this challenge.

People have the same challenges over and over again, so you're not alone. Leaders and MSP owners see the symptoms of the problems but they don't really understand what the main problems and the root causes are so that they can improve their businesses and make the changes they want.

Over the next few videos, James and Wim will talk through some of those challenges. Here is the first video in the series where they talk about looking at the bigger picture to manage projects better.

Wim and Steve talk about the epiphanies Wim had as he trained for his 10K run and the lessons he learned that can be applied to "running" a business

In this podcast Steve and Wim discuss the diference between ownership and accountability, roles and accountability charts.

In this kick off episode Steve and Wim talk about the purpose behind TopLeft, sharing our journey as an IT service provider building out Lean and Agile practices in project management. They also give us a sneak peak into the topics they will discuss over the next few episodes.