Aging Health Matters

By Acentra QIO Communications

This podcast will cover topics of interest to people who have Medicare. Episodes will include Medicare rights and health care. We hope you tune in for helpful tips that can improve the healthcare j

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· Health & Fitness

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FAQs about Aging Health Matters:

How many episodes does Aging Health Matters have?

The podcast currently has 15 episodes available.

Aging Health Matters episodes:

January 06, 2026 Learn About Acentra Health’s Beneficiary Complaint Process
As a contractor for Medicare, Acentra Health serves as the Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. While Acentra Health provides BFCC-QIO services in 29 states, the general information is relevant to everyone who has Medicare (including Medicare Advantage) and everyone who works with people who have Medicare.
This episode has our Operations Manager, Carla Boguslawski, MBA, MEd, BS, and Melinda Burk, LPN, Clinical Review Nurse, discussing the options related to filing a beneficiary complaint with Acentra Health.
For more information about Acentra Health BFCC-QIO, please visit www.acentraqio.com.
KEY TOPICS
00:21: Overview
01:42: What is a beneficiary complaint?
02:55: What is a medical record review?
03:41: What cannot be reviewed?
06:06: How to file a complaint
08:11: Final thoughts
SUBSCRIBE
Subscribe to our newsletters: Case Review Connections, On the Healthcare Front at www.acentraqio.com
RESOURCES
BFCC-QIO Information for stakeholders: www.acentraqio.com/partners
BFCC-QIO Information for people who have Medicare: www.acentraqio.com/bene
BFCC-QIO Information to file a complaint and to get forms and resources: www.acentraqio.com/bene/qualityofcarecomp/
Medicare – www.medicare.gov
Our address is 1650 Summit Lake Dr. Suite 102, Tallahassee, FL 32317 or by e-mail [email protected].

Music: Motivational Upbeat Corporate by RinkevichMusic
https://soundcloud.com/rinkevichmusic
https://protunes.net/
Video Link: https://bit.ly/3NNqGTs
...more
10min
November 10, 2025 What Can People with Medicare Expect from an Emergency Room Visit?
As a contractor for Medicare, Acentra Health serves as the Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. While Acentra Health provides BFCC-QIO services in 29 states, the general information is relevant to everyone who has Medicare (including Medicare Advantage) and everyone who works with people who have Medicare.
This episode is a conversation with our guest from Acentra Health: Dr. Angeline Brunetto, Associate Medical Director for Appeals
In this podcast, our guest will share information about what Medicare beneficiaries can expect from a visit to the emergency room.
For more information about Acentra Health BFCC-QIO, please visit www.acentraqio.com.
KEY TOPICS
00:22: Overview and introduction
01:04: The emergency room experience
03:56: Medicare coverage
08:18: Key things to know about an emergency room visit
10:06: Tips for people with Medicare
12:03: Myths and misunderstandings
13:54: Summary and final thoughts
SUBSCRIBE
Subscribe to our newsletters: Case Review Connections, On the Healthcare Front at our website, www.acentraqio.com
RESOURCES
BFCC-QIO Information for stakeholders: www.acentraqio.com/partners
BFCC-QIO Information for people who have Medicare: www.acentraqio.com/bene
YouTube channel - https://www.youtube.com/@AcentraBFCCQIO
Music: Motivational Upbeat Corporate by RinkevichMusic
https://soundcloud.com/rinkevichmusic
https://protunes.net/
Video Link: https://bit.ly/3NNqGTs

...more
15min
October 02, 2025 Learn About Medicare Open Enrollment
As a contractor for Medicare, Acentra Health serves as the Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. While Acentra Health provides BFCC-QIO services in 29 states (visit www.acentraqio.com to see the states served), the general information is relevant to everyone who has Medicare (including Medicare Advantage) and everyone who works with people who have Medicare.
This episode is a conversation with our guest, Crystal Strong. She is the Program Director for the State Health Insurance Assistance Program (SHIP) and the Senior Medicare Patrol (SMP) program within the South Carolina Department on Aging (SCDOA). She provides oversight and direction to the state grantees to support their work assisting Medicare beneficiaries, their families, and caregivers through outreach, counseling, and education. In this role, she is also responsible for the education and certification of the counselors/volunteers statewide. Crystal actively supports the program networks by providing training and technical assistance whenever possible. Prior to this position, she has functioned in various roles and programs since 2000 when her tenure at SCDOA began. Crystal holds a Bachelor of Science in Nursing from South Carolina State University.
For more information about Acentra Health BFCC-QIO, please visit https://www.acentraqio.com.
KEY TOPICS
00:21: Overview, introduction of guest, Crystal Strong
02:08: What is SHIP?
02:31: What and when is Medicare Open Enrollment?
03:03: How do SHIPs help with Medicare Open Enrollment?
03:42: Tips for Medicare Open Enrollment
04:20: Summary and final thoughts
SUBSCRIBE
Subscribe to our newsletters: Case Review Connections, On the Healthcare Front at https://www.acentraqio.com/newsletters
RESOURCES
BFCC-QIO Information for stakeholders: https://www.acentraqio.com/partners
BFCC-QIO Information for people who have Medicare: https://www.acentraqio.com/bene/helpline
SC Dept on Aging: https://aging.sc.gov/
Acentra Health Open Enrollment information: https://www.acentraqio.co,/medicareopenenrollment
SHIP Information: https://www.shiphelp.org/
Medicare information: https://www.medicare.gov

Music: Motivational Upbeat Corporate by RinkevichMusic
https://soundcloud.com/rinkevichmusic
https://protunes.net/
Video Link: https://bit.ly/3NNqGTs
...more
8min
September 12, 2025 Learn About Healthy Aging
SUMMARY
As a contractor for Medicare, Acentra Health serves as the Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. While Acentra Health provides BFCC-QIO services in 29 states, the general information is relevant to everyone who has Medicare (including Medicare Advantage) and everyone who works with people who have Medicare.
This episode is a conversation with our guest, Dr. Angeline Brunetto, Associate Medical Director for Acentra Health. She will share information about healthy aging to commemorate Healthy Aging Month, which is the September health observance.
For more information about Acentra Health BFCC-QIO, please visit www.acentraqio.com.
KEY TOPICS
00:23: Overview, introduction of guest, Dr. Angeline Brunetto
01:46: What is healthy aging?
02:45: How to stay healthy
09:00: How to get involved in your community
10:58: How to be safe in the aging process
15:38: Final thoughts
SUBSCRIBE
Subscribe to our newsletters: Case Review Connections, On the Healthcare Front at www.acentraqio.com
RESOURCES
BFCC-QIO Information for stakeholders: www.acentraqio.com/partners
BFCC-QIO Information for people who have Medicare: www.acentraqio.com/bene

Music: Motivational Upbeat Corporate by RinkevichMusic
https://soundcloud.com/rinkevichmusic
https://protunes.net/
Video Link: https://bit.ly/3NNqGTs
...more
19min
July 14, 2025 Learn About Appeals at Acentra Health
As a contractor for Medicare, Acentra Health serves as the Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. While Acentra Health provides BFCC-QIO services in 29 states, the general information is relevant to everyone who has Medicare (including Medicare Advantage) and everyone who works with people who have Medicare.
This episode is a conversation with our guests, Rose Hartnett, RN, MS, Operations Director, and Trena Dodson, LPN, Appeals Manager, for Acentra Health. In this podcast, our guests will share information about our hospital discharge and skilled service termination appeals as well as our new observation appeals.
For more information about Acentra Health BFCC-QIO, please visit www.acentraqio.com.
KEY TOPICS
00:24: Overview, introduction of guests, Rose Hartnett and Trena Dodson
02:40: What are the different types of appeals?
07:43: Explanation of the appeals process
10:43: Examples of why appeals are filed
12:03: What do physician reviewers look for while reviewing an appeal?
13:54: Final thoughts
SUBSCRIBE
Subscribe to our newsletters: Case Review Connections, On the Healthcare Front at www.acentraqio.com.
RESOURCES
BFCC-QIO Information for stakeholders: www.acentraqio.com/partners
BFCC-QIO Information for people who have Medicare: www.acentraqio.com/bene
BFCC-QIO Appeal Information - https://acentraqio.com/bene/appeal.aspx
BFCC-QIO's Case Status Tool (check appeal status) - https://acentraqio.com/casestatus/

Music: Motivational Upbeat Corporate by RinkevichMusic
https://soundcloud.com/rinkevichmusic
https://protunes.net/
Video Link: https://bit.ly/3NNqGTs
...more
19min
June 17, 2025 Learn About the State Health Insurance Assistance Program (SHIP) and What Services They Offer People with Medicare
As a contractor for Medicare, Acentra Health serves as the Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. While Acentra Health provides BFCC-QIO services in 29 states (visit www.acentraqio.com to see the states served), the general information is relevant to everyone who has Medicare (including Medicare Advantage) and everyone who works with people who have Medicare.
This episode is a conversation with our guest, Ray Walker. He is the Divisional Director for the Medicare Assistance Program at the Oklahoma Insurance Department. Mr. Walker has a Bachelor’s Degree in Communication from the University of Oklahoma and over 20 years experience working in and around the healthcare industry, primarily in the field of insurance. He has had the privilege of speaking to groups across the state and around the country on topics ranging from genetics to team building to Medicare. He currently serves on the Advisory Committee to the State Council on Aging and the SHIP Steering Committee (State Health Insurance Assistance Program). He also serves on the Steering Committee for the Aging Our Way Oklahoma Program.
For more information about Acentra Health BFCC-QIO, please visit https://www.acentraqio.com.
KEY TOPICS
00:23: Overview, introduction of guest, Ray Walker
01:48: What is SHIP?
05:35: When to set up Medicare
06:45: How does SHIP help people with Medicare?
07:43: What is the process for assistance?
11:00: Do they help find financial assistance?
14:40: How is SHIP staffed?
16:27: Summary and final thoughts
SUBSCRIBE
Subscribe to our newsletters: Case Review Connections, On the Healthcare Front at https://www.acentraqio.com/newsletters
RESOURCES
BFCC-QIO Information for stakeholders: www.acentraqio.com/partners
BFCC-QIO Information for people who have Medicare: https://www.acentraqio.com/bene/helpline
SHIP Information –https://www.shiphelp.org/
Oklahoma Department of Insurance - https://www.oid.ok.gov/

Music: Motivational Upbeat Corporate by RinkevichMusic
https://soundcloud.com/rinkevichmusic
https://protunes.net/
Video Link: https://bit.ly/3NNqGTs
...more
19min
May 14, 2025 Learn About Hospital Associations and How They Can Benefit People with Medicare
As a contractor for Medicare, Acentra Health serves as the Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. While Acentra Health provides BFCC-QIO services in 29 states (visit www.acentraqio.com to see the states served), the general information is relevant to everyone who has Medicare (including Medicare Advantage) and everyone who works with people who have Medicare.
This episode is a conversation with our guest, Rich Rasmussen, who serves as the President and CEO of the Oklahoma Hospital Association (OHA). The association serves as the advocacy voice for 153 hospitals and health systems. He has spent 35 years advocating on behalf of hospitals and health systems. OHA is the leader in healthcare quality improvement in Oklahoma and a national voice for healthcare delivery in the state.
Prior to assuming the President’s role at OHA, Rich served as President and CEO of the Montana Hospital Association for five years and the Vice President for Membership Relations at the Florida Hospital Association, a position he held for 28 years. Rich’s community engagement has included serving as a volunteer firefighter, District Captain in the Coast Guard Auxiliary, and membership on numerous boards.
For more information about Acentra Health BFCC-QIO, please visit https://www.acentraqio.com.
KEY TOPICS
00:24: Overview, Introduction of Guest, Rich Rasmussen
03:47: Advocacy by Hospital Associations
05:14: Different Types of Hospitals
08:30: Initiatives Under the Oklahoma Hospital Association
13:27: Quality of Care Side of the Oklahoma Hospital Association
16:01: Summary and Final Thoughts
SUBSCRIBE
Subscribe to our newsletters: Case Review Connections, On the Healthcare Front at https://www.acentraqio.com/newsletters
RESOURCES
BFCC-QIO Information for stakeholders: www.acentraqio.com/partners
BFCC-QIO Information for people who have Medicare: https://www.acentraqio.com/bene/helpline
Oklahoma Hospital Association - https://www.okoha.com/
American Hospital Association - https://www.aha.org/

Music: Motivational Upbeat Corporate by RinkevichMusic
https://soundcloud.com/rinkevichmusic
https://protunes.net/
Video Link: https://bit.ly/3NNqGTs
...more
21min
April 24, 2025 Learn About the Outreach Program at Acentra Health
As a contractor for Medicare, Acentra Health serves as the Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. While Acentra Health provides BFCC-QIO services in 29 states (visit https://www.acentraqio.com to see the states served), the general information is relevant to everyone who has Medicare (including Medicare Advantage) and everyone who works with people who have Medicare.
This episode is a conversation with our Outreach Specialists, Nancy Jobe and Kia Weaver about their work with providers and stakeholders that work with people with Medicare. For more information about Acentra Health BFCC-QIO, please visit https://www.acentraqio.com.
KEY TOPICS
00:24: Overview, introduction of guests, Nancy Jobe and Kia Weaver
02:55: Role of the Outreach Specialist and how collaboration works
04:20: Description of stakeholder and ones Acentra Health works with frequently
05:56: Services we offer to stakeholders
07:47: Partnerships with other organizations, including those that work with underserved and rural
12:40: Summary and final thoughts
SUBSCRIBE
Subscribe to our newsletters: Case Review Connections, On the Healthcare Front at https://www.acentraqio.com/newsletters
RESOURCES
BFCC-QIO Information for providers: www.acentraqio.com/providers
BFCC-QIO Information for stakeholders: www.acentraqio.com/partners
BFCC-QIO Information for people who have Medicare: https://www.acentraqio.com/bene
Request a Speaker - https://acentraqio.com/partners/frmSpeaker.aspx
Nancy Jobe – [email protected] or Kia Weaver – [email protected] for presentations on Acentra Health’s BFCC-QIO services
Music: Motivational Upbeat Corporate by RinkevichMusic https://soundcloud.com/rinkevichmusic, https://protunes.net/
Video Link: https://bit.ly/3NNqGTs
...more
16min
March 17, 2025 Learn About the Senior Medicare Patrol (SMP) – Helping People to Fight Medicare Fraud
SUMMARY
As a contractor for Medicare, Acentra Health serves as the Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. While Acentra Health provides BFCC-QIO services in 29 states (visit www.acentraqio.com to see the states served), the general information is relevant to everyone who has Medicare (including Medicare Advantage) and everyone who works with people who have Medicare.
This episode is a conversation with our guest, Crystal Strong, the Program Director for the State Health Insurance Assistance Program (SHIP), the Medicare Improvements for Patients and Providers Act (MIPPA) program, and the Senior Medicare Patrol (SMP) program within the South Carolina Department on Aging (SCDOA). She provides oversight and direction to the state grantees to support their work assisting Medicare beneficiaries, their families, and caregivers through outreach, counseling, and education. In this role, she is also responsible for the education and certification of the counselors/volunteers statewide. Crystal actively supports the program networks by providing training and technical assistance whenever possible. Prior to this position Crystal has functioned in various roles and programs since 2000 when her tenure at SCDOA began. Crystal holds a Bachelor of Science in Nursing from South Carolina State University.
For more information about Acentra Health BFCC-QIO, please visit https://www.acentraqio.com.
KEY TOPICS
00:24: Overview, introduction of guest, Crystal Strong
01:58: Information about the SMP program
03:31: Tips for people with Medicare
04:14: How does SMP work with stakeholders
04:54: Summary and final thoughts
SUBSCRIBE
Subscribe to our newsletters: Case Review Connections, On the Healthcare Front at https://www.acentraqio.com/newsletters
RESOURCES
BFCC-QIO Information for stakeholders: www.acentraqio.com/partners
BFCC-QIO Information for people who have Medicare: https://www.acentraqio.com/bene/helpline
Senior Medicare Patrol (SMP) - https://smpresource.org/
State Health Insurance Assistance Program (SHIP) and Senior Health Insurance Benefits Assistance Program (SHIBA): https://www.shiphelp.org/
South Carolina Department of Aging - https://aging.sc.gov/
Medicare: https://www.medicare.gov/

Music: Motivational Upbeat Corporate by RinkevichMusic
https://soundcloud.com/rinkevichmusic
https://protunes.net/
Video Link: https://bit.ly/3NNqGTs
...more
7min
February 24, 2025 Acentra Health’s Immediate Advocacy (IA) and Immediate Advocacy Discharge Assistance (IADA) Services
SUMMARY
As a contractor for Medicare, Acentra Health serves as the Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. While Acentra Health provides BFCC-QIO services in 29 states, the general information is relevant to everyone who has Medicare (including Medicare Advantage) and everyone who works with people who have Medicare.
This episode is a conversation with our guests, David Miller, MHA, RN, Operations Director, and Natalie Palmer, BSN, RN, Clinical Review Manager, from Acentra Health. In this podcast, our guests will share information about our free Immediate Advocacy services that can assist with solving medical problems quickly and our IADA services that are available to Medicare beneficiaries that have filed a discharge appeal.
For more information about Acentra Health BFCC-QIO, please visit www.acentraqio.com.
KEY TOPICS
00:21: Overview, introduction of guests, David Miller and Natalie Palmer
02:09: What is Immediate Advocacy and how does it work?
03:37: Examples of Immediate Advocacy
09:53: What is Immediate Advocacy Discharge Assistance?
13:34: Differences between Immediate Advocacy and other Acentra Health review types
15:23: Final thoughts
SUBSCRIBE
Subscribe to our newsletters on our website: Case Review Connections, On the Healthcare Front
RESOURCES
BFCC-QIO Information for stakeholders: www.acentraqio.com/partners
BFCC-QIO Information for people who have Medicare: www.acentraqio.com/bene
Acentra Health’s Immediate Advocacy Information - https://acentraqio.com/bene/advocacy.aspx
Acentra Health’s Immediate Advocacy Discharge Assistance Information - https://acentraqio.com/providers/appeals.aspx

Music: Motivational Upbeat Corporate by RinkevichMusic
https://soundcloud.com/rinkevichmusic
https://protunes.net/
Video Link: https://bit.ly/3NNqGTs
...more
18min

FAQs about Aging Health Matters:

How many episodes does Aging Health Matters have?

The podcast currently has 15 episodes available.