In this AHRMM Subject Matter Expert Podcast episode, Nataschia Roberts, Strategic Sourcing Manager at Saint Luke's Health System, shares how her team developed an innovative structure to effectively manage their relationship with a managed service provider. She shares how her team expedited response times and rate adjustments by meeting multiple times per day and keeping leadership engaged. Nataschia also discusses key lessons learned in maintaining open communication, flexibility, and strong relationships to optimize efficiency with outsourced services. Tune into this insightful episode today!

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