In this episode, we had an insightful chat with Sheila Bundi and Pete King, in which they shared the new way of customer-centricity, employee collaboration, and lots more.
Sheila talked about;
- Customer as good partners for business success
- Importance of Data in Customer-Centric Approach
- How to create a human-centric design
- Its benefits and how to balance work-life
She ended her conversation by saying we are humans first before Insurers.
Pete talked about;
- What employees are looking for
- Tools to consider to improve employee efficiency
- Why employee's feedback is important and how to recognize and reward them for good deeds
He concluded that as Insurance consultants, always look for a better way to connect employees and customers
In their words, A happy employee makes a happy customer.
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