Artificial intelligence is the hottest trend in the technology world today and banks of all sizes are planning for an AI-driven future. The banks that are proficient in AI and weave it into their offerings will perform better than those that don’t. The immediate promise of AI is in dramatically improving customer service, giving banks greater ability to help customers make better financial choices, manage their debt, and reach their life goals. If successful, banks will grow customer trust and lifetime customer value. There are many other ways AI can improve what banks do and their competitiveness in the fintech era. AI has the potential to unleash dramatic cost savings, for example by automating contact center engagement with high precision and faster response times. Lead generation, risk management and new product development will experience leaps forward on the back of AI. On this podcast, we will discuss how AI is impacting banking and how banks of all sizes can use AI to benefit their operations and their customers.