"Innovation isn’t about shiny campaigns. It starts with people, process, and purpose."

Joining us for a second time on the podcast is Nicholas Kontopoulos, VP of Marketing APJ at Twilio. We explored what real innovation looks like, how to align marketing and sales in global teams, and how Nicholas uses AI.

🎥 Prefer to watch the conversation?

We've got a link for you: https://youtu.be/9btCAubJnT0

This episode covers...

• How Twilio’s APJ team is shaping their global strategy
• Nicholas’ formula: OP + NT = EOP
• What it means to be “AI Ready” 
• Why transparency is just as important in the industry today

About Nicholas...

'Customer Experience' is more than marketing fluff; “it's a core business ideology that needs to be at the heart of everything we do professionally”. 

Nicholas believes that both 'People' and the 'Promises' we make are at the very heart of a Brand - be that the Brand we work for or our very own Personal Brand.

He is passionate about challenging the 'status-quo' and 'management dogma' that stifles the creative thinking process that's paramount to delivering fantastic customer experiences.

Nicholas is continually striving to harness his 30+ years of professional experience, which he built across multiple industries and geographies, to develop innovative and viable business strategies for both the enterprise he works for and the great clients he gets to serve as VP of Marketing, APJ, at Twilio.

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Hosted & Produced by Shahin Hoda, Allysa Maywald & Alexander Hipwell, from xGrowth.

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