Digital Workplace Deep Dive

AI at the service desk: What actually works (Ep. 53)

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Skip the AI hype and jump into real numbers: service desks using smart AI combinations are seeing 80% self-service success rates and 10% faster resolutions.

Aron Meyer, solution manager for Digital Workplace Solutions at Unisys, and Brett Weigl, senior vice president of Product for AI at Genesys, join host Weston Morris to share insights from the frontlines of AI implementation for service desk automation. They reveal what's actually working, what's changing for tech support teams and how to avoid common pitfalls. You’ll discover: 

  • Proven approaches for AI-driven self-service
  • Data indicating real reductions in handle times and costs
  • How service desk roles and skills are evolving
  • Methods for capturing and curating organizational knowledge
  • Practical considerations for AI implementation and governance

    • Get the concrete steps and real-world insights you need to integrate AI into your service desk operations. Watch now to start applying these proven strategies today. 

    Podcasts mentioned: The perfect swirl: Gen AI meets traditional for better outcomes (Ep. 52) 

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    Digital Workplace Deep DiveBy Weston Morris - Unisys
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