Digital Workplace Deep Dive

Digital Workplace Deep Dive

By Weston Morris - UnisysTechnology
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Digital Workplace Deep Dive episodes

  • The heat, the liquid, and the people powering every AI answer (Ep. 60)
    Episode 60

    You type a question, hit enter, and an answer appears in seconds. AI assistants feel like magic, but what happens behind the screen to make this technology possible?

    That's the question Vivek Swaminathan, director of products and solutions for Digital Workplace Solutions at Unisys, takes on with host Weston Morris in this episode of the Digital Workplace Deep Dive. This is Weston's final one as host before he retires to focus on volunteer work. They follow a single prompt into the data center and explore the hidden work that returns your answer.

    You'll discover:

    • Why every AI prompt ends as heat, and how data centers measure the cost
    • How efficient facilities reuse waste heat to warm buildings
    • What direct-to-chip and immersion cooling change about data center design
    • Why the people who maintain AI infrastructure matter as much as the hardware

      • Hear what it takes to keep AI running reliably at scale and join us in celebrating the curiosity Weston brought to every episode.

      26 min
    • AI is the cat's meow. Is it earning its keep in your digital workplace? (Ep. 59)
      Episode 59

      There's an AI app that translates your cat's meows. Which raises a fair question: with AI showing up everywhere, how do you know if your organization is getting value from it?

      That’s the thread Patrycja Sobera, senior vice president and general manager of Digital Workplace at Unisys, pulls with host Weston Morris, moving from the novelty of AI adoption to the discipline behind real business outcomes.

      You'll discover:

      • Why European enterprises report stronger AI returns than their North American peers and what that gap reveals
      • How proactive experience management recovers productive hours before employees ever log a ticket
      • What conference room data revealed about real estate spend
      • How knowledge curation helped clients more than double autonomous resolution rates
      • What it takes to move from reactive IT support to strategic business enabler

        • See where you stand and what’s possible.

        29 min
      • How AI and automation are fixing broken government services (Ep. 58)

        Public sector agencies are rethinking how they serve constituents and getting real results. Host Weston Morris, senior director of Global Strategy for Digital Workplace Solutions, sits down with Gary Buonacorsi, former chief technology officer for Global Public Sector and Nitya Mudaliar, solution architect for Digital Workplace Solutions, to discuss practical applications of AI and automation in government services.

        You'll discover:

        • How AI chatbots guide constituents through benefit applications in their preferred language
        • The 30-day SNAP deadline driving automation in state agencies
        • Why self-service kiosks solve benefit card theft while improving access
        • How workflow platforms adapt to federal policy changes without system rebuilds
        • Fraud detection tools protecting taxpayer dollars and government assets
        • Low-code platforms that implement new workflows in days instead of months

          • Agencies that modernize their service delivery are seeing faster processing times, reduced fraud, and happier constituents. Find out how to achieve the same outcomes.

          29 min
        • Why agentic AI is the colleague you've been waiting for (Ep. 57)

          When Aron Meyer explains agentic AI to clients, he starts with a simple comparison: your car's navigation app versus a fully autonomous vehicle. Host Weston Morris sits down with Meyer, solution manager at Unisys, for a conversation that cuts through the hype to explain what agentic AI does differently. 

          You'll discover: 

          • The key difference between AI that suggests and AI that acts independently 
          • Why AI that recommends PC orders isn't the same as AI that places them 
          • How pharmaceutical companies could automate entire employee onboarding workflows 
          • What traffic management teaches us about coordinating multiple AI systems 
          • The data and governance groundwork that makes autonomous AI systems trustworthy 
          • Why Meyer thinks orchestrated AI networks are the next evolution after single agents 

            • While competitors debate whether to implement generative AI, forward-thinking organizations are already deploying systems that make decisions and execute processes independently. Learn how to be on the right side of that divide.

            19 min
          • Mine the untapped gold in your ITSM platform (Ep. 56)

            Companies spending millions on service management platforms often miss their biggest opportunity: solving critical business challenges outside IT. Host Weston Morris and Nitya Mudaliar, solution architect for Digital Workplace Solutions at Unisys, share practical strategies for maximizing your platform's value throughout your organization.

            You'll discover:

            • Why starting with specific business outcomes, rather than technical features, produces better results
            • How to convert traditional vendor arrangements into strategic partnerships
            • Case studies from global organizations that successfully expanded beyond IT service management
            • Specific implementations for HR services, field operations, and regulated healthcare environments
            • Next-generation developments in AI and automation that will reshape how these platforms deliver value

              • Top-performing companies are addressing business challenges with the same platforms that power their IT operations. Discover practical steps to follow their example.

              18 min
            • How a Windows 11 migration can actually save you money (Ep. 55)

              The Windows 10 end-of-support deadline is approaching fast, creating an urgent need for organizations still running this operating system. Host Weston Morris brings together Unisys experts Eric Harris, solution director of device management, and Stefano Izzo, modern workplace architect, to challenge conventional migration thinking and reveal practical opportunities within this necessary update. 

              You'll discover: 

              • Security risks of remaining on Windows 10 after October 2025 
              • Extended security update costs reaching $1.8 million over three years 
              • Solutions for the 25% of devices incompatible with Windows 11 
              • Repurposing strategies using lightweight OS options matched to user needs 
              • Microsoft licensing optimization to cut unnecessary expenses 
              • Modern management tools that simplify the entire migration process 

                • The most successful organizations are using a Windows 11 migration to rethink their entire device strategy. This episode gives you practical insights on how to join them. 

                19 min
              • Why smart offices get better attendance (Ep. 54)

                "Work is a thing you do, not the place you go," notes Simon Wilson, solution manager of Unified Experience Management for Digital Workplace Solutions at Unisys, in this candid discussion about why so many return-to-office programs miss the mark – and what organizations can do about it. 

                Host Weston Morris sits down with Wilson and Stacy Harder, solution manager of Seamless Collaboration for Digital Workplace Solutions, to explore practical solutions for the challenges businesses face today: empty offices, employee resistance, and outdated spaces that don't match modern work styles. 

                You'll learn about: 

                • Smart building features that take the friction out of office life 
                • Design principles that create an environment that makes in-person work worthwhile 
                • How IoT and analytics help organizations understand what's really happening in their workspaces 
                • Fresh perspectives on supporting frontline workers, who make up 80% of the global workforce 
                • Ways to measure whether your workplace initiatives actually deliver value 

                  • The most successful organizations are creating environments where meaningful collaboration happens naturally. This episode shows you how. 

                  29 min
                • AI at the service desk: What actually works (Ep. 53)

                   

                  Skip the AI hype and jump into real numbers: service desks using smart AI combinations are seeing 80% self-service success rates and 10% faster resolutions.

                  Aron Meyer, solution manager for Digital Workplace Solutions at Unisys, and Brett Weigl, senior vice president of Product for AI at Genesys, join host Weston Morris to share insights from the frontlines of AI implementation for service desk automation. They reveal what's actually working, what's changing for tech support teams and how to avoid common pitfalls. You’ll discover: 

                  • Proven approaches for AI-driven self-service
                  • Data indicating real reductions in handle times and costs
                  • How service desk roles and skills are evolving
                  • Methods for capturing and curating organizational knowledge
                  • Practical considerations for AI implementation and governance

                    • Get the concrete steps and real-world insights you need to integrate AI into your service desk operations. Watch now to start applying these proven strategies today. 

                    Podcasts mentioned: The perfect swirl: Gen AI meets traditional for better outcomes (Ep. 52) 

                    21 min
                  • The perfect swirl: Gen AI meets traditional for better outcomes (Ep. 52)

                    When an ice cream machine breaks down in a fast-food restaurant, it's more than just a sweet treat at stake—it's about business continuity and customer satisfaction. In this episode of the Digital Workplace Deep Dive podcast, Alan Shen, vice president of Solution Management for Digital Workplace Solutions at Unisys, discusses how blending generative AI with traditional AI can improve problem-solving across various industries efficiently and cost-effectively.

                    Throughout this episode, you’ll discover:

                    • Why public LLMs often fall short for specific business needs
                    • How retrieval augmented generation (RAG) allows secure use of company data with LLMs
                    • Benefits of combining predictive AI and generative AI to prevent and solve problems
                    • The importance of focusing on practical AI applications for tangible results

                      • Discover AI strategies that can make a real difference in your organization’s day-to-day operations and long-term success.

                      27 min
                    • Behind the mic: Celebrating 50 episodes of digital workplace insights (Ep. 51)

                      In this special 51st episode, we flip the script as Patrycja Sobera interviews our regular host, Weston Morris, about his experiences creating 50 episodes of the Digital Workplace Deep Dive podcast.

                      Weston shares the podcast's most impactful moments, from strikingly accurate pre-pandemic forecasts to innovative discussions on employee experience and generative AI. Get exclusive behind-the-scenes stories, including the unexpected origin of our signature Blues intro and how the podcast sparked new collaborations between technology leaders and HR executives on improving employee experiences.

                      Looking ahead, Weston gives us a glimpse into the future of digital workplace innovation, teasing upcoming podcast explorations. Don't miss this celebration of 50 episodes packed with insights that have shaped the future of work.

                      Podcasts referenced in order:

                      • The top 5 stories from the digital workplace (Ep. 27)
                      • "Pick your Nick" and other secrets to fab collab in the hybrid office (Ep. 28)
                      • Five 2019 workplace initiatives that got us through the pandemic (Ep. 16)
                      • Two steps for creating an award-winning service desk (Ep. 47)
                      • From hype to reality: Generative AI in the digital workplace (Ep. 43)
                      • What happens when your CIO and CHRO collaborate? (Ep. 37)
                      • The secret to using frontline worker experience data to boost productivity (Ep. 44)
                      • Two amazing things happen when you measure experience! (Ep. 20)
                      • Do you want great XLAS? Avoid these 6 anti-patterns (Ep. 25)

                        • See all episodes here.

                        30 min

                      About Digital Workplace Deep Dive

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                      Interviews with the leaders influencing the future of the digital workplace