Skip the AI hype and jump into real numbers: service desks using smart AI combinations are seeing 80% self-service success rates and 10% faster resolutions.

Aron Meyer, solution manager for Digital Workplace Solutions at Unisys, and Brett Weigl, senior vice president of Product for AI at Genesys, join host Weston Morris to share insights from the frontlines of AI implementation for service desk automation. They reveal what's actually working, what's changing for tech support teams and how to avoid common pitfalls. You’ll discover: 

Get the concrete steps and real-world insights you need to integrate AI into your service desk operations. Watch now to start applying these proven strategies today. 

Podcasts mentioned: The perfect swirl: Gen AI meets traditional for better outcomes (Ep. 52) 

When an ice cream machine breaks down in a fast-food restaurant, it's more than just a sweet treat at stake—it's about business continuity and customer satisfaction. In this episode of the Digital Workplace Deep Dive podcast, Alan Shen, vice president of Solution Management for Digital Workplace Solutions at Unisys, discusses how blending generative AI with traditional AI can improve problem-solving across various industries efficiently and cost-effectively.

Throughout this episode, you’ll discover:

Discover AI strategies that can make a real difference in your organization’s day-to-day operations and long-term success.

In this special 51st episode, we flip the script as Patrycja Sobera interviews our regular host, Weston Morris, about his experiences creating 50 episodes of the Digital Workplace Deep Dive podcast.

Weston shares the podcast's most impactful moments, from strikingly accurate pre-pandemic forecasts to innovative discussions on employee experience and generative AI. Get exclusive behind-the-scenes stories, including the unexpected origin of our signature Blues intro and how the podcast sparked new collaborations between technology leaders and HR executives on improving employee experiences.

Looking ahead, Weston gives us a glimpse into the future of digital workplace innovation, teasing upcoming podcast explorations. Don't miss this celebration of 50 episodes packed with insights that have shaped the future of work.

Podcasts referenced in order:

See all episodes here.

Henkel, a global leader in consumer goods in partnership with Unisys, has been turning heads with its bold approach to the digital workplace – an approach so impressive that it was named the Overall Winner in the 2023 IDC Future Enterprise Best in Future of Work Awards in EMEA.

Go behind the scenes with Stefan Hertzog, IT service manager for Workplace Operations at Henkel and Meike Escherich, associate research director for European Future of Work at IDC, as they reveal initiatives that have driven remarkable results:

Gain valuable insights into the emerging workplace dynamics, including balancing automation and AI while maintaining robust security measures.

What does it take to create exceptional digital experiences that engage and empower employees throughout their entire technology journey with your company? Find out in this special videocast episode as host Weston Morris consults experts on the Digital Workplace Solutions team at Unisys: Tim Rashkin, solution director; Stacy Harder, solution manager; and Simon Wilson, solution manager.

Discover how to seamlessly guide your workforce through every milestone - from strategic onboarding to continuous development and sustainable innovation. Gain insights on how to:

Join us as we explore the future of work and share key strategies for creating a smarter, more personalized digital workplace that empowers every employee to thrive.

Read a related blog post:  Welcome aboard, Nathalia! Now, give her an exceptional technology experience.   

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In this episode of Digital Workplace Deep Dive, Weston Morris chats with Joel Raper, senior vice president and general manager for Digital Workplace Solutions at Unisys. They tackle the tough question of why the digital workplace services landscape hasn’t lived up to initial expectations — and discuss Unisys’ strategies for bridging the gaps.

The conversation explores:

The concept of the “failed promise of IT,” examining how enterprises have historically struggled to fulfill the lofty expectations associated with the introduction of innovative technologies

Why a revitalized demand for field services has emerged, despite many managed service providers moving away from in-person support

The potential impact of generative AI on the digital workplace, including real-world examples of how these technologies can enhance user experiences and streamline IT processes

How Unisys is “making IT relevant again” by focusing on delivering tangible value to organizations

Learn how

How did one manufacturing client’s focus on employee experience lead to $5 million in savings while advancing environmental sustainability goals? Patrycja Sobera, vice president of global delivery for Digital Workplace Solutions (DWS), closes out the Digital Workplace Deep Dive podcast for the year by divulging how she’s built a service delivery team that consistently provides exceptional client outcomes, stacks up industry awards and has fun in the process. She reveals:

Join host Weston Morris in this episode of Digital Workplace Deep Dive and Unisys’ leading enterprise communication and collaboration experts: Rich Owen, director of architecture for Seamless Collaboration, and Stacy Harder, solution manager for Seamless Collaboration.

Their discussion centers on — you guessed it — next-generation strategies for enhancing workplace communication, collaboration and overall productivity.

Owen and Harder don’t simply explore applying modern workplace technologies to improve the employee experience. Instead, they delve into the evolving return-to-office (RTO) landscape to uncover where enterprises are missing out on significant opportunities to achieve a stronger ROI of their office workspaces. By tuning in, you’ll learn how the following strategies can drive the ROI of RTO:

EX, XMO, XLA, XGB. Regular listeners of Digital Workplace Deep Dive likely recognize these acronyms as components of employee experience (and if not, check out the breakdown here). In this episode, we’ll add another – perhaps less familiar – acronym: SIAM-X, which discusses the intersection of service integration and management (SIAM) and experience management (X).

Join host Weston Morris for a conversation with Tom Reilly, partner at Beaconfield Partners, and Dr. Tony Parsons, former director of digital service management for Unisys within the Asia Pacific region. In addition to reviewing the latest digital workplace trends in Australia and New Zealand, they share how successful organizations can embrace an experience-centered approach to service integration and management to align with the modern workplace.

As enterprise technologies increase in complexity, so do the ways in which companies must manage them to realize value. Although many have adopted a multi-vendor environment, operating dozens of service-level agreements (SLAs) in silos can make it extremely difficult to gain an end-to-end view and holistically measure improvement.

Enter SIAM-X: the next evolution of the traditional SIAM framework with employee experience at the center. Listen now to learn how integrating SIAM-X into your digital workplace can drive business outcomes through enriched end-user experiences.

Editor’s note: While the podcast does not reference Dr. Seuss’ Green Eggs and Ham, we couldn’t resist the playful title.

Nearly 80% of the global workforce operates on the front lines, according to Microsoft research. This crucial group of workers requires different enterprise technologies and tools than their desk-bound colleagues. For example, they may not have regular access to traditional corporate communications channels and often share devices to communicate and collaborate.

But many companies take a “one-size-fits-all” approach to providing employees with workplace devices and technology tools. This leads to lost productivity, subpar frontline worker experiences and ultimately, missed opportunities for business growth.

Learn strategies for unleashing the potential of your frontline workforce in an enlightening conversation with Beth Schultz, vice president of research for Metrigy, and Unisys digital workplace experts Bobby Arbuthnot, Stacy Harder and Stephen Tong. This episode of Digital Workplace Deep Dive explores common frontline worker challenges and how successful enterprises use digital workplace data to deliver a better employee experience and enable productivity, including:

Ignite your organization's digital workplace by recognizing the unique needs of your frontline workers and transforming their employee experience. Listen now.

To access the full research from Metrigy, visit www.metrigy.com.

Explore how Unisys can help optimize your frontline workforce.

Learn more