Digital Workplace Deep Dive

We spend more time in Zoom and Teams than eating or sleeping. Does that mean we know what it takes for everyone to have a great experience in the hybrid workplace using these tools? The answer can be a resounding “yes” if we know how to tap into the vast amounts of data being collected on all of our UC&C interactions. In this episode, Alan Shen, CTO of Unify Square shares his experience in scouring UC&C data repositories for the key bits of data that can give us insights into a more secure and more enjoyable experience in communicating and collaborating online. Learn more on utilizing UC&C operational data to improve security and end-user experience.

To see Alan Shen speak on the relationship between experience management and UC&C monitoring, please visit https://xla.tv/the-climb/

It is almost too easy to find studies showing that a great Employee Experience (EX) leads to a great Customer Experience (CX). It is much harder to, first, deliver a great work experience to your employees, and secondly, deliver a consistently great experience to your customers. In this episode, the author of 4 books on customer experience and host of The Agile World podcast, Greg Kihlström, shares practical tips from the 180 experts whom he’s interviewed in his podcast. For our interview, Greg has narrowed down that list of 180 experts to the four best stories that can help us quickly refine our customer experience strategy today:

Once you’ve listened to the podcast, you will no doubt want to find out more about improving your customer’s experience. You can find Greg’s books and full podcast episodes at theagile.world. You may find it helpful spending a few minutes perusing www.unisys.com/digitalworkplace to see the latest innovations in the use of AI, automation and merged reality. I assure you; it is time well spent.

The hybrid office is not new. It existed long before the pandemic, but we’ve forgotten how poor the experience was for remote participants. We now have a chance to reinvent meetings so that all participants – both remote and in-person – are 100% engaged and productive. How? In this episode, I interview Jim Kalbach, author, TED talk speaker, Chief evangelist, and employee #5 at Mural – a company that enables visual collaboration for the hybrid workplace. Jim shares some innovative techniques that he is using in his meetings such as “Pick your Nick” and “Ping-Ponging” which are having great success. Listen to the interview to learn more. And when you are done, feel free to check out:

Neil Miller is the creator of two podcasts that focus on what makes the modern workplace tick: The Digital Workplace and Work Minus. In my interview with Neil, you will hear five stories that he has hand-picked from his library of 200 fascinating guests:

I highly recommend checking out Neil’s site www.thedigitalworkplace.com/ where he shares additional nuggets that he has learned from his guests that can help organizations advance five of your systems through ‘5 Levels of a Digital Workplace’. In my work at Unisys, I focus on three of those systems: Technology, Productivity, and Collaboration. These are, of course, connected to the two other systems: Leadership and Culture. You may find it helpful spending a few minutes perusing www.unisys.com/digitalworkplace to see the latest innovations in the use of AI, automation and merged reality. I assure you; it is time well spent.

Part 2 of our series on XLAs reveals 4 mistakes that enterprises make in rolling out an experience management program. Neil Keating, co-founder, and Chief Experience Officer of Bright Horse gives real-world examples of these 4 mistakes – and how to avoid them. Do you see any of these mistakes in your organization?

To find out more about how to have a successful rollout of an experience management program that may include XLAs, please see Neil’s additional suggestions and tips at https://www.brighthorse.co.uk. For more information on how digital workplace transformation is having a real impact on enterprises of all types around the world, please visit www.unisys.com/digitalworkplace.

If you missed the first episode in this series on XLAs, click here.

Are you considering rolling out an experience management program that uses XLAs to measure the happiness and productivity of your workers as they return to work? Wouldn’t it be great to learn from the mistakes of others and avoid their headaches? In this podcast, Neil Keating, co-founder and Chief Experience Officer of Bright Horse, shares six ‘anti-patterns’ that have delayed successful rollouts of XLAs. Better yet, he reveals how to avoid these pitfalls. As you listen to Neil, ask yourself if you recognize any of these in your organization?

To learn more about the successful rollout of a successful experience management program that may include XLAs, please check out more of Neil’s suggestions at https://www.brighthorse.co.uk

For more information on digital workplace transformation, visit www.unisys.com/digitalworkplace

Is it really possible to increase the level of diversity in your company’s workplace while helping to end digital poverty? What do we mean by ‘Digital Poverty’? Who is affected by it? In this episode of the Digital Workplace Deep Dive, we hear from four like-minded individuals from seemingly unrelated organizations about how they are collaborating in clever ways to end Digital Poverty. Dan Brown, the founder of The Positive Transformation Group explains how all of this is much more than handing someone a laptop and walking away. Harry Messenger shares his latest research on the extent of the problem. Annette Brown reveals the top three groups of individuals who will benefit the most from digital assistance. Davoud Pourhossein explains how service providers like Unisys can provide the one missing ingredient that can make all the difference to someone looking to improve their life. If, after listening to this episode, you’d like to find out more about how your organization can both get involved and benefit from this program, I’ve included links to The Positive Transformation Group and Dan Brown’s email address.

https://www.positivetransformation.org/

Dan Brown – Founder of The Positive Transformation Group: [email protected]

We normally equate blockchain with cryptocurrency. However, smart people around the world are devising new ways to use blockchain in increasingly clever ways. We discuss three of those applications in this podcast. Chris Blask, Global Director of Applied Innovation at Unisys has invented a Digital Bill of Materials based on blockchain as a way to capture ‘claims’ about a product or service. Chris and I brainstorm 3 surprising ways that this Digital Bill of Materials (DBOM) can be used to improve worker experience in the enterprise.

This is a brave new world and I think you will enjoy learning about how bleeding edge technologies are being adapted to solve today’s problems in the workplace.

Why do gig workers have access to services that most HR organizations don’t provide? Discover three innovations that K2 Partnering Solutions has developed for its 500,000 gig workers that HR can emulate to provide a better workplace experience for their full-time employees. These services have enabled the growing gig economy and can also empower enterprises to attract and retain top talent for their full-time employees. In this episode, I interview Antonio Gulino, CEO of K2 Partnering Solutions, who has pioneered the use of gamification, a water-cooler-like environment for collaboration, the increasingly popular “Share and Earn” program, and other innovations to simplify and automate mind-numbing tasks. While mobility and flexibility continue to be important in the future of work, maintaining a sense of purpose and engagement is what employees, both gig and full-time workers, really want.

For additional information on Unisys Digital Workplace Solutions click here.

For additional information on K2 Partnering Solutions click here.

Are your employees looking for work elsewhere because of a poor technology experience? How can you really know what your workers feel about their work experience? Sami Kallio, CEO and founder of Happy Signals may have the answer – a clever, painless way to measure employee experience that results in happier, more productive workers. He can back this up with data. For the last five years, he has produced the Happiness Score Report – a quarterly study of almost 1 million employee survey responses from 130 countries. In this episode of the podcast, Sami shares what he’s learned by answering these three questions:

Enjoy the podcast, and then read “The Practical Guide to XLAs” on the Happy Signals website.

Then, discover the innovations that Unisys is bringing to digital worker experience at our Digital Workplace microsite.