Digital Workplace Deep Dive

IoT promises to make new services possible, to automate more aspects of business, and to improve worker and factory efficiency. What lessons can Operational Technology share with Information Technology in securely deploying IoT? Chris Blask draws from his 25+ years of experience in manufacturing, combines that with his security expertise, and makes some interesting recommendations about how to securely deploy IoT. He explains how the standards developed by Operational Technology (OT) in factories and utility companies can play an important role in helping IT organizations in banks, hospitals and governments can successfully (and securely) deploy IoT devices within the enterprise. Chris shares war stories from Guyana, an oil rig in the North Atlantic, and a modern sports stadium to make his case.

Working from home for the first time can be a scary experience. How do I get connected? Where do I get help? In the very first Digital Workplace Deep Dive *video* podcast, Kevin Turner shows us how Artificial Intelligence can help serve as a trusted advisor to make working from home more enjoyable and productive. AI can be there from the very beginning of the work-from-home experience guiding an anxious employee through apps, security, access and even training.

In 2018, Tom Adams, the Unisys Director of Digital Workplace Services saw a major problem with how most Service Desks operate. Based on that, he created InteliServe™, which brings AI, analytics and automation to the service desk. But, Tom’s vision for InteliServe goes far beyond the service desk, with plans in 2020 to make it the engine for all aspects of the Digital Workplace, including Field Services! Tom also shares the one thing that Enterprises should do if they want to be successful in building out a Digital Workplace that really meets end user needs.

Friendly cat bots and foldable devices are likely to influence how your most productive employees get work done in the near future. Consumerization of technology first began to take hold in 2007 with the launch of the Apple iPhone. Executives came to work demanding that IT find a way to let them use their iPhones in the corporate environment. This trend in consumerization has not slowed down. For that reason, Sandy Dahri, Chief Technologist at Unisys, takes a look at two technologies at the Consumer Electronics Show (CES) that he believes will soon have an important impact on how digital workers conduct business in the months and years to come.

Enterprises in every part of the world are figuring out the technology required to enable employees to work from home. But have we overlooked the human side of working from home? In focusing our energy in getting our technology secure, have we overlooked the need to help the human to be secure? In part 3 of this series on remote work, Mat Newfield shares with Weston Morris five human factors that are important to consider when enabling a work from home program. Mat shares insights regarding

As a bonus, Mat explains how he uses the ‘Olympic Method’ to help the CISO move from being the ‘office of no’ to the ‘office of enablement’.

When the COVID-19 pandemic hit, 15% of Unisys employees were working from home. Within a week, 95% were able to work from home. In the months leading up to the pandemic, the CIO of Unisys, Upinder Phanda, made several changes to the digital workplace, cloud, and security services that made this massive work from home mobilization possible. In this podcast, Upinder shares which of those changes had the biggest impact. He also talks about the importance of working with the CISO to avoid security risks while making such massive changes.

As part of its COVID-19 response, Unisys mobilized thousands of employees to work from home in just 48 hours. How was it possible to do this while maintaining high security standards? Unisys CISO, Mat Newfield, reveals several details about how it is possible to enable employees to work from home in various geographies without the need for a VPN. He also talks about how the CISO can move from being the ‘Office of No’ to an office of enablement, collaborating with instead of fighting against the CIO and heads of IT. Get your pen and paper out and be ready to make note of the tips that Mat reveals in this informative podcast episode.

One of the most annoying things about interacting with the help desk is when you have to repeat answers to the same questions over and over again as you move from chat to a live agent to an escalation. Catalina Villegas, Global Lead for Service Desk Automation, explains how a Cloud Contact Center can eliminate this annoying problem. She also explains how using this technology correctly can also improve performance and quality of the service desk behind the scenes.

The help desk sometimes gets a bad rap. At its worst, some have named it the ‘helpless desk’. At its best, your problems are anticipated and resolved quickly and pleasantly, with minimal effort on your part. Analytics plays a big role in Unisys InteliServe™ platform. Danielle Reinhart, former Director-Analytics Services at Unisys, explains how analytics engines such as the First Call Fix Flag, the Triage Bot and Causation Correlation work behind the scenes to make your next call the help desk more…. helpful.