Enterprises in every part of the world are figuring out the technology required to enable employees to work from home. But have we overlooked the human side of working from home? In focusing our energy in getting our technology secure, have we overlooked the need to help the human to be secure? In part 3 of this series on remote work, Mat Newfield shares with Weston Morris five human factors that are important to consider when enabling a work from home program. Mat shares insights regarding

As a bonus, Mat explains how he uses the ‘Olympic Method’ to help the CISO move from being the ‘office of no’ to the ‘office of enablement’.

When the COVID-19 pandemic hit, 15% of Unisys employees were working from home. Within a week, 95% were able to work from home. In the months leading up to the pandemic, the CIO of Unisys, Upinder Phanda, made several changes to the digital workplace, cloud, and security services that made this massive work from home mobilization possible. In this podcast, Upinder shares which of those changes had the biggest impact. He also talks about the importance of working with the CISO to avoid security risks while making such massive changes.

As part of its COVID-19 response, Unisys mobilized thousands of employees to work from home in just 48 hours. How was it possible to do this while maintaining high security standards? Unisys CISO, Mat Newfield, reveals several details about how it is possible to enable employees to work from home in various geographies without the need for a VPN. He also talks about how the CISO can move from being the ‘Office of No’ to an office of enablement, collaborating with instead of fighting against the CIO and heads of IT. Get your pen and paper out and be ready to make note of the tips that Mat reveals in this informative podcast episode.

One of the most annoying things about interacting with the help desk is when you have to repeat answers to the same questions over and over again as you move from chat to a live agent to an escalation. Catalina Villegas, Global Lead for Service Desk Automation, explains how a Cloud Contact Center can eliminate this annoying problem. She also explains how using this technology correctly can also improve performance and quality of the service desk behind the scenes.

The help desk sometimes gets a bad rap. At its worst, some have named it the ‘helpless desk’. At its best, your problems are anticipated and resolved quickly and pleasantly, with minimal effort on your part. Analytics plays a big role in Unisys InteliServe™ platform. Danielle Reinhart, Director-Analytics Services at Unisys, explains how analytics engines such as the First Call Fix Flag, the Triage Bot and Causation Correlation work behind the scenes to make your next call the help desk more…. helpful.

Mergers and acquisitions often bring competing technologies to the enterprise. How do you successfully select the right technology? How can you use data to win out over emotion? What is one of the biggest pitfalls in selecting a new technology? Once you make a selection, how do you get everyone on board? Steve Palmucci, who has served as CIO at TiVo, CTO for Chubb Insurance and CIO for SunGuard, shares some insights into these questions. After a merger at TiVo, Steve had to decide which collaboration toolsets to use, knowing that whatever technology he selected, it was going to disappoint someone.