Digital Workplace Deep Dive

In this episode of Digital Workplace Deep Dive, Kristine Krueger, Ph.D., director of global organizational change management (OCM) services and Dave Hamshaw, senior consultant for Unisys Digital Workplace Solutions, speak with Weston Morris to share their perspectives on why OCM is a critical component of any digital transformation. They walk through a real-world example of how one global enterprise used data-driven OCM techniques during a Microsoft Teams migration not only to guide the technology component of the platform’s rollout but also to foster a shift in corporate culture and collaboration.

This episode will answer questions such as:

Watch the full LinkedIn Live recording here.

What do industry practitioners actually think of experience-level agreements? At the 2022 HDI SupportWorld Live Conference, Unisys’ Weston Morris interviewed five conference goers about their XLA “aha moments” for the Digital Workplace Deep Dive podcast.

Part 2 of a two-part series on effective communication and collaboration. Whereas part 1 focused on communication, this episode focuses on what makes collaboration difficult in a hybrid office. The panel of experts shares their best practices for improving collaboration – ranging from settings in Teams, to rituals and training that companies can use to get the most out of their productivity tool investment. Guests Kevin Peters and Rich Owen talk about the theory of great collaboration and Brandon Long shares real-world experiences and best practices. If you missed part 1, you can find it at this link.

The responsibility to understand and manage employee experience is no longer the sole purview of HR. With the rising use of XLAs, some IT organizations are now tracking how digital workplace technology is impacting employees’ work experience. In advanced cases, the CIO even is getting insights into how much work employees do after normal business hours, or how much interaction they have with colleagues and superiors. Historically, these types of employee well-being measurements would have only been considered by HR. But today, employee experience is increasingly becoming an important topic for the CIO as well.

In this episode, Matt Evans and Matt Burgon of Qualtrics share the science behind employee experience, how effectively some companies are using this experience data, some pitfalls to avoid when measuring experience, and some recommendations for how the CIO and the CHRO can more effectively work together in measuring and using employee experience data to improve engagement, productivity and worker happiness.

You can access the research that we discussed in this episode at these links:

2022 Employee Technology Trends

2022 Employee Experience Trends

Is communication and collaboration easier or more difficult in the hybrid office? Who is at most risk of having a poor communication experience in 2022–someone in a home office or someone returning to a physical office? The answer may surprise you. Listen as two experts on unified communication and collaboration share over 40 years of experience in this space: Kevin Peters (Unisys Director, Solutions Management – Seamless Collaboration) and Glen Brumpton (Unisys Global Head of Consulting for Digital Workplace Solutions). This is a two-part podcast, with the first focusing on “communication” and the second episode diving deep into “collaboration.”

More than half of my podcasts touch on employee experience in one form or another. However, none look at the ROI of experience management… until now. Mark Banfield, the CEO of 1E shares insights learned from the 14 million devices monitored by his company’s Digital Employee Experience (DEX) platform (Tachyon). Mark also shares four ways that enterprises are seeing their experience programs resulting in payback to the business. My favorite example is the connection between workplace technology that ‘just works’ and employee retention – an increasingly important point during the Great Resignation. However, technology is only part of the solution. Mark talks about the importance of changing work culture where the focus is on proactively improving employee experience instead of reactively fixing problems when and if they are reported. You can get Forrester’s Digital Experience Report which Mark mentions in this podcast.

As many as 50% of digital transformations are failing to meet their objectives. What is missing? Three letters: OCM. What exactly is Organizational Change Management? How is it being used to increase the success of transformations in large enterprises around the world? My guests, Mike Levine (Global Director of OCM) and Jillian Oakes (OCM Leader for the Americas) explain the difference between “change” and “transformation,” giving best practices from real world implementations. They also reveal what can cause OCM to fail and how to avoid those traps.

Episode 3 in our three-part series is here! In each episode, we’ve looked at how corporate security practices affect our workplace experience – especially the experience of remote workers. In part 1 of this series, Mark Pesce, the host of The Next Billion Seconds Podcast and Leon Sayers of Unisys revealed the gaps that exist between what enterprises expect vs. what remote workers are actually doing regarding securing their remote office. Then in part 2 Mark and Gergana Winzer looked at how we can bridge these security gaps through training. In this third and final episode, Mark Pesce interviews David Chadwick, the former global director for Identity and biometrics at Unisys about what we can expect in the near future regarding the use of biometrics and their impact on privacy. You can read the global Unisys Security Index™ Report here: unisyssecurityindex.com. And check out Mark’s analysis of how our security concerns have evolved in Reflecting on 15 years of security insights – what does the future hold? A futurist’s view…

Part 2 of this 3-part series focuses on what enterprises can do to improve the security experience of their digital workplaces – whether employees are working remotely or in a hybrid office. Guest host, Mark Pesce, creator of The Next Billion Seconds podcast, interviews Gergana Winzer of Unisys to discover how education is essential to close the gap that exists between IT and workers relating to security practices.

Keep an eye out for part 3 of this series, where Mark takes a look at the future: What are some of the new security technologies, and how will they be used to enable the hybrid office? Please enjoy all three episodes. Read the global Unisys Security Index™ Report here: unisyssecurityindex.com. Also check out Mark’s analysis of how our security concerns have evolved in Reflecting on 15 years of security insights – what does the future hold? A futurist’s view…

The 2021 Unisys Security Index™ reveals some interesting gaps between what enterprises think is happening and what end users are actually doing to keep their remote and hybrid offices secure. Workers are vocal about their dislike and fear of certain security and monitoring activities that enterprises are using to keep employees working securely and productively. This is the first of a 3-part series that examines the insights revealed by the Unisys Security Index. Guest host, Mark Pesce, creator of The Next Billion Seconds podcast, interviews Leon Sayers former Director of Advisory, APAC, of Unisys to better understand the gap that exists between IT and workers relating to security practices.

Keep an eye out for parts 2 and 3 of this series, where Mark analyzes what enterprises can do to overcome these gaps and also takes a look at the future: What are some of the new security technologies, and how will they be used to enable the hybrid office? Please enjoy all three episodes. Read the global Unisys Security Index Report here: unisyssecurityindex.com. Also check out Mark’s analysis of how our security concerns have evolved in Reflecting on 15 years of security insights – what does the future hold? A futurist’s view…