In 2018, Tom Adams, the Unisys Director of Digital Workplace Services saw a major problem with how most Service Desks operate. Based on that, he created InteliServe™, which brings AI, analytics and automation to the service desk. But, Tom’s vision for InteliServe goes far beyond the service desk, with plans in 2020 to make it the engine for all aspects of the Digital Workplace, including Field Services! Tom also shares the one thing that Enterprises should do if they want to be successful in building out a Digital Workplace that really meets end user needs.