Matt Keane is Vice President of Data Science, Analytics, AI & Shared Platforms at Aflac. As a longtime “data science and innovation guy,” in our conversation he explains how he thinks about AI data readiness and the creation of business value. As he prepares Aflac’s data for future AI use cases, he's bullish on treating data like an asset and the potential for AI to create "more human" service experiences.

Starting Thought: The Last Mile Problem With Knowledge