Cognizant | Insurance Savvy

If you're a knowledge worker, the arrival of agentic AI may cause some apprehension. But AI is great at some things, others not so much. Embrace your personal AI agent--it's here to make you better.

The arrival of agentic AI may be giving you some apprehension. But AI is very good at some things, and not good at the things that make you unique. Embrace your agentic helper, whose job it is to make you a better version of yourself.

Likes, clicks, and shares are for sale. The industry shoulder consider countering the influencer menace.

AI wins spelling bees against humans. That’s why I like that extra “e” in “judgement.” It means ahuman wrote it.

Juan Mazzini is the global head of Celent, an analyst and advisory firm focused on financial services that has been a particularly strong advocate for insurance innovation. Many of the insurance innovation concepts that first surfaced at Celent’s “Creative Disruption” event a decade ago seem to be finally finding traction. This conversation, recorded at Insuretech Connect in Las Vegas, explores the current state of innovation, powered by AI and industry imagination.

Today’s Thought: We don’t talk anymore

Host: Craig Weber

Krishma Narayanan leads insurance delivery for Cognizant, and her sizable team executes a variety of insurance programs with passion and precision. In this conversation, she brings clarity and experience to a top-of-mind topic for many insurers: the emergence of Global Capability Centers, or GCCs. Done right, GCCs will propel the industry's evolution.

Today’s Thought: That digital honeypot doesn’t love you

Host: Craig Weber

John McVay is a leader in Cognizant's Moment practice, which is focused on delivering amazing experiences. Our conversation gives John a chance to highlight key themes from his experience work with insurers, and lay down a marker for the focused effort that will propel insurance experiences forward. Plus our Thought for Today: Empathy Can Be Engineered.

Host: Craig Weber

Welcome to the future, where empathy can be engineered. If you’re an insurer thinkingabout AI, focus first on things like speed and convenience for customers and channel partners. But  you also want to build the skills to help build emotional connections via AI and GenAI. “Emotion AI” is on the near horizon, more compelling with each generation of tool improvement.

Insurtech podcast

Insurance podcast

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It's true--I caught the vibe as part of Cognizant's Vibe Coding Week. I'm now a proponent of the approach. No-code makes the software engineering and app building processes feel radically different, and accessible to people across the enterprise.Insurtech podcast

Insurance podcast

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Are you in a relationship with an avatar? I hate to break it to you. But that digital honeypot doesn’t love you. She’s engineered for clicks and faux engagement. She might drain your wallet.Insurtech podcast

Insurance podcast

#insurtech

#InsuranceTechnology

#AI

#AIinsurance

#InsuranceInnovation

#GenAI

#avatar