AI-Driven Growth

Zoom made two early calls: no training on customer data, and no foundation model of its own. Then came the hard part.

Dag talks with Laetitia Farrugia, Chief of Staff at Zoom and one of the leaders of its AI transformation, about how the company set up AI for its global workforce. She has spent nearly two decades in operations at Apple, VMware and Zoom, turning strategy into execution.

• - Why Zoom sends each task to the model that does it best, instead of building its own

• - - Why neither top-down nor a free-for-all works, and the 360 model she lands on

• - Why AI is a new budget line, and why the same budget for everyone overruns
  

Got a topic you want us to take on, or a conversation we should be having? Get in touch.

AI-Driven Growth: conversations from inside the AI transformation, with Dag Lindstrand, founder of Åsmund.

Åsmund: www.asmund.com

A finished document looks like finished thinking. With AI, it often isn't.

A reflection piece on a pattern from Åsmund's client work: AI separates producing from thinking, and fast output can hide that nobody did the thinking, highlighted through a few real-life stories.

• - Why it feels like productivity when it isn't

• - Why the AI keeps offering one more round, and who should say stop

• - Three questions to take back to your organization
  

Got a topic you want us to take on, or a conversation we should be having? Get in touch.

AI-Driven Growth: conversations from inside the AI transformation, with Dag Lindstrand, founder of Åsmund.

Åsmund: www.asmund.com

Building an AI product is no longer the hurdle. Getting people to use it well, and keep thinking, is.

Dag talks with Arash Sadr, Applied AI Strategist at Google DeepMind, about what works with AI today and what changes in the next 12–24 months. Arash came to AI from industrial design and brings DeepMind's research into Google products used by billions of people. He is writing the forthcoming O'Reilly book Designing for AI.

• - What zero to one means once building is cheap

• - Meaningful friction, and how leaders keep people thinking

• - Which roles change first, and how juniors learn the job
  

Got a topic you want us to take on, or a conversation we should be having? Get in touch.

AI-Driven Growth: conversations from inside the AI transformation, with Dag Lindstrand, founder of Åsmund.

Åsmund: www.asmund.com

Welcome to AI Driven Growth, conversations from inside the AI transformation.