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A.I. in Customer Services – a conversation with Aria Webster Berry
How A.I. can add value to customer relationships
Aria Webster Berry, is an accomplished marketing entrepreneur and the founder of AWB Marketing and Ignite Funnels.
In this episode of the Abeceder podcast The Independent Minds Aria and host Michael Millward discuss how any organisation can improve customer relationships by making appropriate use of artificial intelligence (A.I.) in their Customer Relationship Management system (CRM).
Aria explains how AI has developed, what it is now capable of, and how it is developing.
They discuss
- How a traditional CRM focuses on administering the relationship with the customer and how applying AI to the system enables it to manage interactions with the customer.
- Why organisations need to have a comprehensive AI strategy
- The importance of training your A.I.
- The work opportunities that A.I. will create
Far from removing jobs they agree on the opportunities that AI will create for people who are willing to adapt to the rapidly changing technical landscape.
This is the podcast for any business person who wants to explore how AI can make a difference to their customer relationships.
Audience Offers – listings include links that may create a small commission for The Independent Minds
The Independent Minds is made on Zencastr, because as the all-in-one podcasting platform, Zencastr really does make creating content so easy.
Travel – With discounted membership of the Ultimate Travel Club, you can travel anywhere at trade prices.
Visit Three for information about business and personal telecom solutions from Three, and the special offers available when you quote my referral code WPFNUQHU.
Fit For Work – The Annual Health Test from York Test; assesses 39-health markers.
Use our discount code MIND25.
Being a Guest
We recommend the podcasting guest training programmes available from Work Place Learning Centre.
Matchmaker.fm is where great guests and great hosts are matched and great podcasts are hatched. Use our offer code MILW10 for a discount on membership.
We appreciate every like, download, and subscriber.
Thank you for listening.
View all episodes
By Michael MillwardHow A.I. can add value to customer relationships
Aria Webster Berry, is an accomplished marketing entrepreneur and the founder of AWB Marketing and Ignite Funnels.
In this episode of the Abeceder podcast The Independent Minds Aria and host Michael Millward discuss how any organisation can improve customer relationships by making appropriate use of artificial intelligence (A.I.) in their Customer Relationship Management system (CRM).
Aria explains how AI has developed, what it is now capable of, and how it is developing.
They discuss
- How a traditional CRM focuses on administering the relationship with the customer and how applying AI to the system enables it to manage interactions with the customer.
- Why organisations need to have a comprehensive AI strategy
- The importance of training your A.I.
- The work opportunities that A.I. will create
Far from removing jobs they agree on the opportunities that AI will create for people who are willing to adapt to the rapidly changing technical landscape.
This is the podcast for any business person who wants to explore how AI can make a difference to their customer relationships.
Audience Offers – listings include links that may create a small commission for The Independent Minds
The Independent Minds is made on Zencastr, because as the all-in-one podcasting platform, Zencastr really does make creating content so easy.
Travel – With discounted membership of the Ultimate Travel Club, you can travel anywhere at trade prices.
Visit Three for information about business and personal telecom solutions from Three, and the special offers available when you quote my referral code WPFNUQHU.
Fit For Work – The Annual Health Test from York Test; assesses 39-health markers.
Use our discount code MIND25.
Being a Guest
We recommend the podcasting guest training programmes available from Work Place Learning Centre.
Matchmaker.fm is where great guests and great hosts are matched and great podcasts are hatched. Use our offer code MILW10 for a discount on membership.
We appreciate every like, download, and subscriber.
Thank you for listening.