From translating medical jargon into human language to using AI to keep healthcare human—conversations with two founders solving opposite sides of the same problem live from HLTH 2025.

Aaron Patzer, CEO of Vital.io, is the founder of Mint.com and former head of product at Intuit. Seven years ago, he started Vital with his brother-in-law Dr. Justin Schrager to guide 7 million patients through urgent care, emergency room, and hospital journeys by translating medical language into terms patients actually understand. His "doctor-to-patient translator" converts medical jargon like "cerebral infarction of the left hemisphere" into "stroke" and transforms lab results into human terms based on each patient's reading level, language, and education. 

Growing to 15 million expected by end of 2026, Vital meets people exactly where they are—available in Spanish, Armenian, Somali, and Haitian Creole—with 80% adoption at children's hospitals and 65% average use in emergency departments.

Michael Oleksiw, founder of Pleio, spent a decade in fashion and tech before his wife's pancreatic cancer diagnosis at age 33 redirected his mission to healthcare. Pleio uses AI not to replace humans, but to inform them—analyzing patient conversations retrospectively to identify emotional peaks and valleys, fear, stigma, and loneliness that prevent medication adherence. 

With humans always in the loop, Pleio's approach focuses on behavioral change triggers and removing barriers that get in the way of patients actually following through with their care. His "tech glow up" is about finding where technology crosses with humanity, keeping the person at the center.

Highlights from Aaron Patzer at Vital.io:

• Founded Mint.com (25M users), sold for $175M; former head of product for Intuit; now growing Vital to guide 7 million patients through hospital experiences
• Built a "doctor-to-patient translator" that adapts medical language to each patient's reading level, education, and language preference in Spanish, Armenian, Somali, Haitian Creole and more
• Achieved 65% average use in emergency departments, 80% use at children's hospitals, and expects 15M patients by end of 2026—about 10% of all US hospital visits

Highlights from Michael Oleksiw at Pleio:

• Wife's pancreatic cancer diagnosis at 33 (3% five-year survival rate at the time) inspired shift from fashion innovation to healthcare; she's thriving 18 years later
• Uses AI retrospectively to analyze patient conversations, identifying emotional barriers like fear, stigma, and loneliness that prevent medication adherence—always with humans in the loop
• Building behavioral models to empower healthcare professionals to work at the clinical level they thrive on, removing the burden of translating complex information while patients stay centered and supported

The result: healthcare communication doesn't just need better tech—it needs tech that remembers why it exists—to kee

A "glow up" signifies a positive transformation, reflecting the journey of becoming a better, more successful version of oneself.

At The Tech Glow Up, we humanize the startup and innovation landscape by focusing on the essential aspects of the entrepreneurial journey. Groundbreaking ideas are often ahead of their time, making resilience and perseverance vital for founders and product leaders.

In our podcast, we engage with innovators to discuss their transformative ideas, the challenges they face, and how they create value for future success.

If you're a founder or product leader seeking your own glow up, or a seasoned entrepreneur with stories to share, we invite you to join our guest list via this link.