CEX Talks

AI Meets CX : Rewriting Experiences


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In this episode of CEX Talks, host Abhinandan Jain and guestChandak Biswas discuss the transformative impact of artificial intelligence on work, society, and the economy. They explore the parallels between the current AI revolution and past industrial revolutions, the importance of reskilling for the future workforce, and the evolving expectations of customers in an AI-driven world. The conversation also touches on the regulatory challenges surrounding AI and the need for a collaborative approach to innovation.

Chapters

 

00:00 The AI Inflection Point: A New Era

02:33 AI vs. The Industrial Revolution: A Comparative Analysis

05:26 The Future Workforce: Skills for Relevance

08:13 Debunking AI Myths: Reality vs. Hype

13:29 Reskilling for the Future: Corporate Responsibility

18:24 Customer Expectations: The Shift Towards AI

21:58 Geographical Shifts in Employment: The New Landscape

24:06 AI as a Core Worker: The Future of Work

26:34 Regulatory Frameworks: Balancing Innovation and Safety


#AI #artificialintelligence #customer experience, #reskilling, #innovation #cextalks #everestgroup #EmployeeExperience #FutureOfWork #Leadership


29:59 Global AI Adoption: Trends and Predictions

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CEX TalksBy Abhinandan Jain