AI that’s alive.
In this episode of CEX Talks, neuroscientist Dr. Ewelina Kurtys reveals how FinalSpark is building computers from living human neurons. Host Abhinandan Jain explores how this new “Living AI” could transform energy use, ethics, and the definition of intelligence itself.
If you think you understand AI think again.They explore how biocomputing could change everything we know about intelligence, energy, and ethics.
Topics include:

1. How living neurons can “learn” and compute information
2. Why biological systems may be 1,000,000× more efficient than chips
3. What “Living AI” means for the future of work and leadership
4. The ethical and emotional questions around consciousness in machines

This isn’t science fiction, it’s happening now.
If you care about AI, neuroscience, innovation, or the future of humanity, this episode will make you rethink what it means to be intelligent.

#CEXTalks #LivingAI #FinalSpark #ArtificialIntelligence #Neuroscience #FutureOfWork #Innovation #Leadership

When a 178-year-old travel icon collapsed, Jo Migom helped rebuild it from the ground up. In this episode of CEX Talks, Jo, Ex - Chief Digital & Marketing Officer at Thomas Cook shares how customer obsession, digital agility, and empathy reignited one of the world’s most loved brands. From turning customer feedback into investor confidence to blending AI with human connection, this is a masterclass in leadership, resilience, and reinvention.

In this episode of CEX Talks, host Abhinandan Jain dives into how Jo and her team rebuilt one of the world’s most trusted travel brands into a digital-first, customer-obsessed success story.

They explore:
✈️ How listening to customers rebuilt investor confidence🤖 Why AI and empathy must coexist in the travel experience💡 What “brand relatability” really means in a post-digital world🌍 Leadership lessons from “Be kind. Be clear. Work hard. Party harder.”
🔥 How resilience and joy drive lasting transformation

It’s a story of comeback, creativity, and the courage to rethink legacy.
If you lead teams, build brands, or believe customer obsession can power reinvention, this conversation will stay with you long after the flight lands.

#CEXTalks #Leadership #CustomerExperience #AI #FutureOfTravel #ThomasCook

Is “please hold” dead? Alex Levin (Regal.ai) joins Abhi Jain to unpack voice AI, CX myths, deepfakes, and why 16M+ contact center jobs may never look the same again.

In this episode of CEX Talks, host Abhinandan Jain dives deep with Alex Levin, Co-Founder & CEO of Regal.ai, to explore how Voice AI is reshaping customer experience and the contact center industry. From real-world enterprise deployments to bold predictions about the future of work, Alex shares where voice AI already rivals humans — and where it still falls short.

👉 What you’ll learn in this episode:

• Why enterprises are betting big on voice AI agents

• The myths vs. reality of chatbots, IVRs, and generative AI

• How deepfakes and trust are reshaping conversations

• The future of 16M+ contact center jobs in the AI era

• Why “please hold” may soon disappear forever

  
  

📊 Fun Fact: The voice AI market was valued at $4B in 2024 — and is expected to double within 12 months.

If you’re a CX leader, technologist, investor, or simply curious about how AI is changing the way we communicate, this is a must-listen episode.

In this episode of CEX Talks, host Abhinandan Jain sits down with CP Gurnani, Co-Founder & Vice Chairman of AIonOS and former CEO of Tech Mahindra, to explore how AI, skills, and human potential are reshaping the future of work and customer experience (CX).

From declaring the end of headcount as a measure of IT success to building AI-native enterprises, CP shares insights from four decades of leadership and transformation. The conversation covers the shift from vanity metrics to value creation, the challenges in procurement and buyer behavior, and the importance of his 3Ps framework: Purpose, People, and Performance.

CP also discusses launching AIonOS with InterGlobeEnterprises, closing the global talent gap through skills and reskilling, and why AI will ultimately create more jobs than it replaces. He highlights how technology can drive inclusivity, education, and social good, while pointing out emerging opportunities in agritech, defense tech, tourism, and AI powered storytelling.

This wide-ranging conversation blends leadership lessons, innovation insights, and rapid-fire fun — including CP’s favorite apps and which Sholay character he would play if the movie were remade today.

🔑 What You’ll Learn 

• Why headcount is dead and outcomes matter more
• The 3Ps framework: Purpose, People & Performance
• How to build and scale AI-native enterprises
• Closing the talent gap with skills & reskilling
• Myths vs. realities around AI and jobs
• Big opportunities in agritech, defense, tourism & AIstorytelling
• CP’s leadership journey and advice for future innovators

🎙 Chapters

00:00 Opening: Kitne Aadmi The & AI Headcount Debate

00:57 Welcome & Introduction to CP Gurnani

02:38 Beyond Headcount: Measuring Outcomes & ValueCreation

05:42 Procurement, Buyer Behavior & AI Adoption

09:37 CP Gurnani’s Journey: From Neemuch to Tech Mahindra Turnaround

12:00 Purpose, People & Performance: The 3Ps Framework

14:40 Building AIONOS: Making Enterprises AI-Native

17:23 Closing the Talent Gap: Skills, Reskilling & Universities of the Future

23:01 AI & Jobs: Myths, Realities, and New Opportunities

25:48 AI for All: Education, NGOs & Driving Inclusivity

33:31 Rapid Fire & Final Advice: Refresh, Refresh, Refresh

#CEXTalks #AI #FutureOfWork #CustomerExperience #Leadership #AIonOS

SummaryIn this conversation  @CEXTalks  Abhinandan Jain and Casey Denby discuss the transformative impact of AI and digital transformation on workforce development and customer experience. They explore the importance of employee engagement in driving customer satisfaction, the evolving role of AI in the workplace, and the need for continuous training and development to adapt to changing job requirements. The discussion emphasizes the significance of convenience in customer interactions and the future of work as organizations navigate the integration of technology and human skills.Sound Bites"AI is reshaping the entire industry.""Strategy is not delivered in three months.""AI should enhance human performance."Chapters00:00 Introduction to AI and Workforce Development02:57 The Shift in Customer Experience Across Industries05:49 The Importance of Employee Engagement in Customer Experience08:42 Bridging the Gap: Employee Experience vs. Customer Experience11:31 AI's Role in Workforce Transformation14:13 Training for the Future: Competence and AI17:48 Addressing Employee Turnover and Engagement Challenges23:01 The Importance of Continuous Learning and Feedback24:01 Consumer Training and Technology Integration24:48 The Role of AI in Enhancing Customer Experience28:11 The Future of Work and Emerging Roles30:52 Empowering Employees for Success34:38 The Evolution of Real Estate Investing36:48 The Changing Landscape of Employee ExpectationsKeywords#AI, #workforcedevelopment, #customerexperience, #employeeengagement, #digitaltransformation, #training, #skills, #futureofwork, #technology, #leadership #cextalks #zenarate

Summary

In this episode of CEX Talks, Abhinandan Jain and Brad Shaw, CEO of LivePro, discuss the evolving landscape of customer experience, emphasizing the critical role of knowledge management in contact centers. They explore the challenges faced by agents, the empathy gap at the executive level, and the impact of AI on customer service. The conversation also touches on cultural differences in customer expectations, the importance of ROI in a cost center environment, and the future of knowledge management in a hybrid workforce. Brad shares insights on building tech companies in Australia and scaling challenges in global markets, concluding with advice for leaders looking to enhance customer experience.

Chapters

00:00 Introduction to Customer Experience Evolution

02:48 The Journey from Coaching to Knowledge Management

04:41 The Importance of Knowledge Management in Contact Centers

07:26 Agent Experience and Empathy Gaps

09:45 ROI and the Cost Center Dilemma

12:04 Cultural Differences in Customer Expectations

14:38 AI's Role in Customer Service

17:09 Misconceptions and Fears Surrounding AI

19:43 Preparing for a Hybrid Workforce

22:08 BPOs and the Future of Customer Service

24:26 Building Tech Companies in Australia

27:10 Scaling Challenges in International Markets

29:24 The Future of Knowledge Management and AI

32:08 Final Thoughts and Advice for Leaders

Keywords

#customerexperience, #knowledgemanagement, #contactcenters, #AI, #empathy, #ROI, #BPO, #cultur, #hybridworkforce, #techcompanies, #australia, #australiatech, @cextalks, @livepro, #podcasts

In this episode of @CEXTalks, host Abhinandan Jain (Abhi) interviews Kish Sharma, CEO and co-founder of Blink, discussing the critical challenges in customer and employee experience within the contact center industry. They explore Kish's entrepreneurial journey, the importance of recruitment as a strategic function, the role of AI in transforming hiring processes, and the future metrics for measuring recruitment success. Kish emphasizes the need for a shift in mindset towards treating candidates as customers and leveraging technology to enhance the recruitment experience.

Chapters

00:00 Introduction to CEX Talks and Kish Sharma's Journey

06:45 The Importance of Recruitment in Contact Centers

10:35 Transforming Recruitment from Cost Center to Strategic Function

14:42 Generational Shifts in Candidate Expectations

17:12 Leveraging AI in Recruitment Processes

21:25 The Role of Candidate Experience in Employee Retention

24:24 The Need for Adaptive Assessment Methods

27:25 Overcoming Resistance to Technology in Recruitment

30:03 Future Metrics for Recruitment Success

#CEXTalks#FutureOfHiring #CX #EX #ContactCenter #BPO #Leadership #RecruitmentInnovation#BlingCloud #MustListen #CCWVegas #HiringReimagined #CustomerExperience#EmployeeExperience #AIinRecruitment

his conversation  @CEXTalks  explores the significant impact of tariffs on consumer behavior and the role of AI in navigating these economic changes. It emphasizes the importance of balancing technology with human intuition in customer service, particularly in contact centers. The discussion highlights the need for transparency and effective communication to maintain trust among consumers and support employees during turbulent times. Ultimately, it presents a vision of how businesses can transform challenges into opportunities for growth and resilience.Chapters00:00 The Impact of Tariffs on Global Trade02:56 Consumer Costs and Economic Pressure06:04 AI's Role in Navigating Tariff Challenges09:04 Innovation Amidst Economic Turbulence11:56 The Impact of Price Hikes on Consumers14:56 Workforce Strain and Employee Anxiety18:00 Navigating the AI Paradox20:44 Building Resilience Through Transparency and Communication21:02 The Frontline of Economic Change23:57 AI as a Game Changer in Contact Centers27:00 Balancing AI and Human Oversight28:30 Transforming Contact Centers for the Future28:40 Blending AI with Human Empathy31:38 Empowering Employees with AI Tools34:46 Navigating Challenges with Agility and Transparency#TheRethinkSeries #CX #AI #EX #ContactCenter #DigitalTransformation #Tariffs #Automation #BusinessStrategy #CustomerExperience #Leadership #employeeengagement #tradewars #cextalks

In this episode of CEX Talks, host Abhinandan Jain and guestChandak Biswas discuss the transformative impact of artificial intelligence on work, society, and the economy. They explore the parallels between the current AI revolution and past industrial revolutions, the importance of reskilling for the future workforce, and the evolving expectations of customers in an AI-driven world. The conversation also touches on the regulatory challenges surrounding AI and the need for a collaborative approach to innovation.

Chapters

00:00 The AI Inflection Point: A New Era

02:33 AI vs. The Industrial Revolution: A Comparative Analysis

05:26 The Future Workforce: Skills for Relevance

08:13 Debunking AI Myths: Reality vs. Hype

13:29 Reskilling for the Future: Corporate Responsibility

18:24 Customer Expectations: The Shift Towards AI

21:58 Geographical Shifts in Employment: The New Landscape

24:06 AI as a Core Worker: The Future of Work

26:34 Regulatory Frameworks: Balancing Innovation and Safety

#AI #artificialintelligence #customer experience, #reskilling, #innovation #cextalks #everestgroup #EmployeeExperience #FutureOfWork #Leadership

29:59 Global AI Adoption: Trends and Predictions

In this episode of CEX Talks, host Abhinandan Jain engages with Aanchal Arora and Mitasha Singh, co-founders of All Things Talent, to explore how women-led startups are reshaping employee experience. The conversation delves into the importance of aligning employee and customer experiences, the role of data in measuring employee growth, and the unique perspectives women entrepreneurs bring to the startup ecosystem. The discussion also highlights strategies for women founders in high-pressure environments and emphasizes that employee experience should be a collective responsibility across all levels of an organization.

Sound Bites

"Women are transforming the future of work."

"Confidence is not about knowing everything."

"Employee experience is everyone's responsibility."

Chapters

00:00 Introduction to Women-Led Startups and Employee Experience

02:43 Challenges in Aligning Employee and Customer Experience

04:55 The Importance of Defining Startup Goals

07:32 Key Performance Indicators for Employee Experience

10:13 Understanding Employee Growth and Satisfaction

12:47 Signs of Successful vs. Struggling Employee Experience

14:59 The Impact of Leadership on Employee Experience

17:09 Unique Perspectives of Women Entrepreneurs

19:18 Strategies for Women Founders in High-Pressure Environments

21:06 The Role of Employee Experience Ownership

24:01 Creating Inclusive Employee Experience Initiatives

33:24 Closing Remarks

#womenledstartups #employeeexperience #customerexperience #startupculture #womenentrepreneurs #womenintech #inclusiveworkplace #leadership strategies #cextalks #allthingstalent

https://www.allthingstalent.in/