Is “please hold” dead? Alex Levin (Regal.ai) joins Abhi Jain to unpack voice AI, CX myths, deepfakes, and why 16M+ contact center jobs may never look the same again.

In this episode of CEX Talks, host Abhinandan Jain dives deep with Alex Levin, Co-Founder & CEO of Regal.ai, to explore how Voice AI is reshaping customer experience and the contact center industry. From real-world enterprise deployments to bold predictions about the future of work, Alex shares where voice AI already rivals humans — and where it still falls short.

👉 What you’ll learn in this episode:

• Why enterprises are betting big on voice AI agents

• The myths vs. reality of chatbots, IVRs, and generative AI

• How deepfakes and trust are reshaping conversations

• The future of 16M+ contact center jobs in the AI era

• Why “please hold” may soon disappear forever

  
  

📊 Fun Fact: The voice AI market was valued at $4B in 2024 — and is expected to double within 12 months.

If you’re a CX leader, technologist, investor, or simply curious about how AI is changing the way we communicate, this is a must-listen episode.