SummaryIn this conversation  @CEXTalks  Abhinandan Jain and Casey Denby discuss the transformative impact of AI and digital transformation on workforce development and customer experience. They explore the importance of employee engagement in driving customer satisfaction, the evolving role of AI in the workplace, and the need for continuous training and development to adapt to changing job requirements. The discussion emphasizes the significance of convenience in customer interactions and the future of work as organizations navigate the integration of technology and human skills.Sound Bites"AI is reshaping the entire industry.""Strategy is not delivered in three months.""AI should enhance human performance."Chapters00:00 Introduction to AI and Workforce Development02:57 The Shift in Customer Experience Across Industries05:49 The Importance of Employee Engagement in Customer Experience08:42 Bridging the Gap: Employee Experience vs. Customer Experience11:31 AI's Role in Workforce Transformation14:13 Training for the Future: Competence and AI17:48 Addressing Employee Turnover and Engagement Challenges23:01 The Importance of Continuous Learning and Feedback24:01 Consumer Training and Technology Integration24:48 The Role of AI in Enhancing Customer Experience28:11 The Future of Work and Emerging Roles30:52 Empowering Employees for Success34:38 The Evolution of Real Estate Investing36:48 The Changing Landscape of Employee ExpectationsKeywords#AI, #workforcedevelopment, #customerexperience, #employeeengagement, #digitaltransformation, #training, #skills, #futureofwork, #technology, #leadership #cextalks #zenarate