Episode Notes/Resources:

In this episode of Salesforce Simplified we’re talking with Ad Victoriam Solutions’ “AI Guy,” Drew Becker, about Salesforce Agentforce. This customer service tool empowers agents with AI-driven insights, automation, and a unified interface to streamline workflows, enhance productivity, and deliver exceptional customer experiences across channels.

Resources:

Introducing Salesforce Agentforce: A Revolutionary Tool for Customer Support:

https://tinyurl.com/yhkz7ukh

Agentforce Elevates Customer Support with AI-Agents and Human Intelligence:

https://tinyurl.com/5y9j2wan

Leveling Up Customer Support: Is Salesforce Service Cloud the Missing Piece?

https://tinyurl.com/2p9u6fnr