In this episode of Outside-IN, Jay LaFont, Senior National Director of Human Resources, helps us explore how IST is revolutionizing employee training and development to meet the demands of a rapidly changing work environment. From the PACE Program, which transforms hospitality workers into office service professionals, to the SMART Program designed to develop crucial leadership soft skills, IST is committed to fostering growth from within. With insights into their innovative use of AI in training and a focus on personalized development, this conversation highlights why continuous learning is key to both employee satisfaction and business success. Tune in to discover how IST's cutting-edge approach is shaping the future of workforce development.