In this episode of 'Outside-IN,' join Jim Pelley, National Director of Court Reporting, as he dives into the crucial digital evolution of court reporting, a necessary shift addressing the industry's significant shortage of traditional stenographers. You'll learn how specialized tools, unlike generic platforms, offer unprecedented audio quality with separate recording channels for each participant, ensuring clarity and accurate transcription even when multiple people are speaking. Discover how these advanced solutions provide attorneys with secure and precise control over exhibits, allowing for strategic sharing and even highlighting of specific document sections without ever giving up control of the original file. Jim also highlights the ease of adoption of these technologies, supported by certified electronic reporters, and how this client-centric approach is making legal proceedings more efficient, accessible, and flexible than ever before, adapting to the unique needs of attorneys and paralegals. 

This episode of Outside-IN we talk with Todd Kunz, the National Director of Managed Review Services at IST, shares his unique journey into the eDiscovery and Managed Review business, driven by a knack for logic and problem-solving. Todd shares an insightful perspective on optimizing managed review processes, starting from the crucial, often overlooked, eDiscovery agreement stage where the biggest cost savings can be achieved by keeping options open for technology use. We delve into the cutting-edge technologies like continuously active learning (CAL) and Large Language Models (LLMs) used to efficiently manage vast amounts of data, while emphasizing the critical importance of human vetting and iterative processes to ensure defensibility and accuracy. Todd also candidly addresses managing client expectations, explaining why the process is inherently "imperfect" and how a robust, documented QC (Quality Control) process is vital to producing high-quality, defensible work. Furthermore, the discussion highlights the strategic design of workflows to reduce unnecessary "document touches" and the importance of talent, including how remote work has expanded recruitment pools and how IST attracts top performers through competitive pay and genuine engagement. Todd reveals that creativity is at the heart of effective managed review, constantly seeking better, more logical ways to approach data and solve complex challenges. Tune in to discover the intricate blend of process, technology, and human ingenuity that defines modern managed review. 

In this poignant and inspiring episode of the Outside-In podcast, we delve into the world of cystic fibrosis and the incredible impact of community and support. Join us as we sit down with Hal Blackman, CEO of IST Management, and Jennifer Stasney and Blake Jones, a remarkable mother-son duo who have been living with cystic fibrosis for over a decade. With unflinching honesty and vulnerability, they share their personal story of struggle, resilience, and hope, highlighting the challenges of living with a chronic illness and the transformative power of fundraising, research, and advocacy. Through their story, we explore the vital work of the Cystic Fibrosis Foundation and the remarkable progress being made in the fight against this devastating disease. This episode is a testament to the human spirit, the importance of compassion and connection, and the difference that can be made when people come together to support a common cause. Tune in to be inspired, educated, and moved by this unforgettable conversation. 

eDiscovery is complex, but the right workflow can make all the difference. In this episode of Outside-IN, host Brad Burgess sits down with Greg Caraway, VP of Legal Solutions at IST, to break down how a single-tool workflow simplifies the review process, reduces costs, and enhances efficiency. They discuss the power of early case assessment (ECA), analytics, and technology-assisted review (TAR) within Relativity, showing how these tools streamline document review and help legal teams work smarter, not harder. Whether you’re dealing with massive datasets or looking for better pricing predictability, this episode has the insights you need to navigate the evolving world of eDiscovery. 

In this episode of Outside-IN, we dive into the evolution of hospitality in the corporate world and how it’s now shaping the broader concept of Workplace Experience. Host Brad Burgess sits down with Maggie Cantalupo, National Director of Hospitality, to explore the critical role of conference room management, hybrid meeting technology, and service-driven office operations. From ensuring seamless meetings to enhancing workplace efficiency, this conversation highlights how IST delivers innovative solutions that transform the way businesses operate. 

In this episode of Outside In, we delve into the intricate world of digital forensics with IST’s Arthur Schmeiser, National Director of Forensics eDiscovery, exploring how their expert team navigates the complexities of data collection, analysis, and preservation. From senior professionals with advanced certifications providing defensible evidence in court to innovative remote collection methods that streamline processes for clients worldwide, IST sets the standard for excellence. Learn how their transparent, client-focused approach, bolstered by cutting-edge technology and AI advancements, ensures secure and reliable solutions in a rapidly evolving landscape. Whether addressing litigation, employee investigations, or emerging challenges like deep fakes, IST's dedication to precision and efficiency shines through. 

In this special episode of the Outside-IN podcast, host Brad Burgess takes listeners on an insightful journey into how AI is transforming the business landscape at IST Management and beyond. Through compelling firsthand accounts from leaders like Jordan McQuown, Sara Asgur, Jay Lafont, Sean Mannix, and more we explore the true potential of AI—debunking myths and showcasing its role as an empowering tool, not a job replacer. From boosting efficiency in document review and aiding creative problem-solving to fortifying data security and enhancing employee training, this episode reveals how AI is reshaping workflows and augmenting human expertise. Tune in to discover why AI is not just the future but a vital partner in the present, helping teams work smarter, faster, and more effectively. 

In this episode of Outside-IN, we dive into the future of document management with IST Management’s Operations Manager, Mark Whitley, who reveals how digital mail solutions are transforming the way businesses handle critical mail and documents. From enhancing security and compliance to streamlining workflows in hybrid work environments, IST’s DocStor solution offers organizations a flexible and efficient way to stay connected, no matter where their employees are located. Tune in to discover how digital mail is helping companies centralize control, reduce costs, and future-proof their operations in a rapidly evolving landscape. 

In this episode of Outside-IN, Jay LaFont, Senior National Director of Human Resources, helps us explore how IST is revolutionizing employee training and development to meet the demands of a rapidly changing work environment. From the PACE Program, which transforms hospitality workers into office service professionals, to the SMART Program designed to develop crucial leadership soft skills, IST is committed to fostering growth from within. With insights into their innovative use of AI in training and a focus on personalized development, this conversation highlights why continuous learning is key to both employee satisfaction and business success. Tune in to discover how IST's cutting-edge approach is shaping the future of workforce development. 

In this episode of the IST podcast Outside In, host Brad Burgess sits down with industry veteran Stuart Schwartz, Senior Vice President and Partner, to explore how technology is revolutionizing the management of mail and packages in higher education and beyond. With nearly 30 years of experience in the outsourcing industry, Stuart shares insights on the importance of building strong relationships with clients, selling with integrity, and fostering innovation. The conversation highlights IST's cutting-edge kiosk and smart locker systems, which are transforming how universities and businesses manage the surge in package deliveries driven by on-demand ordering. Listeners will learn how these solutions drastically reduce wait times—from two hours to just two minutes—and how this technology is expanding into corporate, legal, and government sectors. Whether you're curious about emerging tech trends or looking for ways to enhance operational efficiency, this episode provides valuable lessons on creative problem-solving and collaboration.