Tune in to the Outside-IN podcast to hear Charles Riddervold, National Director of Operations and Proposal Strategy, who began his career in mail security nearly 40 years ago while screening packages for soldiers in the Army, discuss why the modern corporate mailroom is a crucial vulnerability and a potential entry point for real threats. Discover why mail security has become a massive priority, driven by the immediate danger to people from letter bombs and white powder scares, such as the mid-2010s ricin attack that cost the Department of Justice almost $7 million, as well as newer threats like industrial chemicals and drugs such as Fentanyl. This episode explores the multi-layered process of mail screening, detailing methods that range from simple visual inspection and basic X-raying to deep chemical, biological (CBRNE), and radiological screening, including the logistics of using costly onsite negative pressure air rooms or managing the typical 24-hour lag of offsite screening. Learn how IST leverages advanced technologies like Ray Secure CT scanners and "Smart Tech," which connects local X-ray operators to remote EOD experts, to secure high-risk verticals like healthcare and government contractors. The discussion also covers critical contingency planning, the fact that 90% of mail-borne threats typically arrive via USPS rather than commercial carriers, and the essential creativity required in designing a tailored security plan, focusing on asking clients the pivotal question, "What are you afraid of?" to ensure effective protection.

Join us on "Outside-IN" as we welcome back Maggie Cantalupo, an expert who has seamlessly transitioned her extensive background in five-star hospitality, from luxurious resorts to prestigious hotels like the Essex House, into the dynamic world of modern Workplace Experience. In this insightful episode, Maggie reveals how the corporate environment has evolved far beyond traditional reception and conference room management. Discover that the modern "five-star office" isn't just about luxury, but about creating a truly welcoming, tailored environment that resonates with an organization's unique culture and values. Maggie emphasizes that "hospitality is the foundation" for all professional spaces, detailing how IST leverages its three pillars—people, processes, and technology—to deliver customized services that meet diverse needs. Learn why focusing on the emotional well-being of employees is paramount, as "it's important to be cared for because that's where your productivity is going to come from", ultimately leading to higher retention and a thriving workforce. This episode offers invaluable perspectives on designing every touchpoint of the office with "heart", ensuring a seamless extension of your brand and a place where everyone wants to be.

In this episode of 'Outside-IN,' join Jim Pelley, National Director of Court Reporting, as he dives into the crucial digital evolution of court reporting, a necessary shift addressing the industry's significant shortage of traditional stenographers. You'll learn how specialized tools, unlike generic platforms, offer unprecedented audio quality with separate recording channels for each participant, ensuring clarity and accurate transcription even when multiple people are speaking. Discover how these advanced solutions provide attorneys with secure and precise control over exhibits, allowing for strategic sharing and even highlighting of specific document sections without ever giving up control of the original file. Jim also highlights the ease of adoption of these technologies, supported by certified electronic reporters, and how this client-centric approach is making legal proceedings more efficient, accessible, and flexible than ever before, adapting to the unique needs of attorneys and paralegals.

This episode of Outside-IN we talk with Todd Kunz, the National Director of Managed Review Services at IST, shares his unique journey into the eDiscovery and Managed Review business, driven by a knack for logic and problem-solving. Todd shares an insightful perspective on optimizing managed review processes, starting from the crucial, often overlooked, eDiscovery agreement stage where the biggest cost savings can be achieved by keeping options open for technology use. We delve into the cutting-edge technologies like continuously active learning (CAL) and Large Language Models (LLMs) used to efficiently manage vast amounts of data, while emphasizing the critical importance of human vetting and iterative processes to ensure defensibility and accuracy. Todd also candidly addresses managing client expectations, explaining why the process is inherently "imperfect" and how a robust, documented QC (Quality Control) process is vital to producing high-quality, defensible work. Furthermore, the discussion highlights the strategic design of workflows to reduce unnecessary "document touches" and the importance of talent, including how remote work has expanded recruitment pools and how IST attracts top performers through competitive pay and genuine engagement. Todd reveals that creativity is at the heart of effective managed review, constantly seeking better, more logical ways to approach data and solve complex challenges. Tune in to discover the intricate blend of process, technology, and human ingenuity that defines modern managed review.

In this poignant and inspiring episode of the Outside-In podcast, we delve into the world of cystic fibrosis and the incredible impact of community and support. Join us as we sit down with Hal Blackman, CEO of IST Management, and Jennifer Stasney and Blake Jones, a remarkable mother-son duo who have been living with cystic fibrosis for over a decade. With unflinching honesty and vulnerability, they share their personal story of struggle, resilience, and hope, highlighting the challenges of living with a chronic illness and the transformative power of fundraising, research, and advocacy. Through their story, we explore the vital work of the Cystic Fibrosis Foundation and the remarkable progress being made in the fight against this devastating disease. This episode is a testament to the human spirit, the importance of compassion and connection, and the difference that can be made when people come together to support a common cause. Tune in to be inspired, educated, and moved by this unforgettable conversation.

eDiscovery is complex, but the right workflow can make all the difference. In this episode of Outside-IN, host Brad Burgess sits down with Greg Caraway, VP of Legal Solutions at IST, to break down how a single-tool workflow simplifies the review process, reduces costs, and enhances efficiency. They discuss the power of early case assessment (ECA), analytics, and technology-assisted review (TAR) within Relativity, showing how these tools streamline document review and help legal teams work smarter, not harder. Whether you're dealing with massive datasets or looking for better pricing predictability, this episode has the insights you need to navigate the evolving world of eDiscovery.

In this episode of Outside-IN, we dive into the evolution of hospitality in the corporate world and how it's now shaping the broader concept of Workplace Experience. Host Brad Burgess sits down with Maggie Cantalupo, National Director of Hospitality, to explore the critical role of conference room management, hybrid meeting technology, and service-driven office operations. From ensuring seamless meetings to enhancing workplace efficiency, this conversation highlights how IST delivers innovative solutions that transform the way businesses operate.

In this episode of Outside In, we delve into the intricate world of digital forensics with IST's Arthur Schmeiser, National Director of Forensics eDiscovery, exploring how their expert team navigates the complexities of data collection, analysis, and preservation. From senior professionals with advanced certifications providing defensible evidence in court to innovative remote collection methods that streamline processes for clients worldwide, IST sets the standard for excellence. Learn how their transparent, client-focused approach, bolstered by cutting-edge technology and AI advancements, ensures secure and reliable solutions in a rapidly evolving landscape. Whether addressing litigation, employee investigations, or emerging challenges like deep fakes, IST's dedication to precision and efficiency shines through.

In this special episode of the Outside-IN podcast, host Brad Burgess takes listeners on an insightful journey into how AI is transforming the business landscape at IST Management and beyond. Through compelling firsthand accounts from leaders like Jordan McQuown, Sara Asgur, Jay Lafont, Sean Mannix, and more we explore the true potential of AI—debunking myths and showcasing its role as an empowering tool, not a job replacer. From boosting efficiency in document review and aiding creative problem-solving to fortifying data security and enhancing employee training, this episode reveals how AI is reshaping workflows and augmenting human expertise. Tune in to discover why AI is not just the future but a vital partner in the present, helping teams work smarter, faster, and more effectively.

In this episode of Outside-IN, we dive into the future of document management with IST Management's Operations Manager, Mark Whitley, who reveals how digital mail solutions are transforming the way businesses handle critical mail and documents. From enhancing security and compliance to streamlining workflows in hybrid work environments, IST's DocStor solution offers organizations a flexible and efficient way to stay connected, no matter where their employees are located. Tune in to discover how digital mail is helping companies centralize control, reduce costs, and future-proof their operations in a rapidly evolving landscape.