Ivanti’s research — a global study of over 3,000 IT professionals and 6,000 office workers — examined how AI can enhance ITSM automation and be a transformative tool to build organizational resilience. 

IT organizations are struggling with a complex set of obstacles that strain resources and impact service delivery and IT professionals are convinced of AI’s ability to improve productivity and efficiency. However, adoption of more complex IT automation use cases is still moderate to low. Just 42% of IT professionals say they use automation for predictive IT maintenance, and only 28% use AI-powered root cause analysis. 

Listen to “AI: The Future of ITSM Automation” to learn what’s on the horizon for AI across the entire IT organization and what breakthrough AI use cases should prioritize to reap the greatest long-term business value.  

Get more resources 

To read the report and access additional media, including presentation-ready slides and downloadable charts and graphs, visit ivanti.com/ 

For more Ivanti research on IT, security and the future of work, visit ivanti.com/research. 

About Ivanti 

Ivanti elevates and secures anytime, anywhere work so that people and organizations can thrive. We make technology work for people, not the other way around. Today’s employees use a wide range of corporate and personal devices to access IT applications and data over multiple networks to stay productive wherever and however they work. Ivanti is one of the only technology companies that finds, manages and protects each IT asset and endpoint in an organization. Over 40,000 customers, including 88 of the Fortune 100, have chosen Ivanti to help them deliver excellent digital employee experiences and improve IT and security team productivity and efficiency. At Ivanti, we strive to create an environment where all perspectives are heard, respected and valued, and we are committed to a more sustainable future for our customers, partners, employees and the planet. For more information, visit ivanti.com and follow @GoIvanti.