Ivanti’s latest research — a study of over 15,500 unique executive leaders, IT professionals, security professionals and office workers around the globe — finds that inefficient workflows and insufficient data make it difficult to deliver high-quality IT service experiences. Help desks are struggling under massive workloads and not prioritizing end-user experience.
The research shows a surprisingly low number of service desks are tracking end-user experience metrics. Moreover, companies lack an integrated IT tech stack to oversee and optimize service desk performance, and many organizations don’t offer the self-service tools and capabilities employees want to solve their own tech issues.
Ivanti’s report, “Elevating the IT Service Management Experience,” offers expert insights for how organizations leverage data, automation and strategic integrations to rethink and transform service desk efficiency and experience.
Get more resources
To read the report and access additional media, including presentation-ready slides and downloadable charts and graphs, visit ivanti.com/itsm-experience.
For more Ivanti research on IT, security and the future of work, visit ivanti.com/research.
About Ivanti
Ivanti elevates and secures Everywhere Work so that people and organizations can thrive. We make technology work for people, not the other way around. Today’s employees use a wide range of corporate and personal devices to access IT applications and data over multiple networks to stay productive wherever and however they work. Ivanti is one of the only technology companies that finds, manages and protects each IT asset and endpoint in an organization. Over 40,000 customers, including 88 of the Fortune 100, have chosen Ivanti to help them deliver an excellent digital employee experience and improve IT and security team productivity and efficiency. At Ivanti, we strive to create an environment where all perspectives are heard, respected and valued, and we are committed to a more sustainable future for our customers, partners, employees and the planet. For more information, visit ivanti.com and follow @GoIvanti.