85% say they saw clear speed improvements from AI in customer service. According to the survey, nearly one third said benefits from AI include 24 7 support availability, and 20% said AI support was faster than waiting for a human. Now while most of the feedback was positive, consumers also made clear though that they do not desire AI to replace human interactions such as support services. 54% of respondents say humans provided better customer service compared to just 11% who say AI provided better support. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com

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