Not All Voice Bots Are Created Equal

In this episode of the AI Voice Bot Podcast, host Dave—a veteran with over 20 years in the voice tech industry—dives deep into the massive performance gap between off-the-shelf and custom-designed AI voice bots.

After a frustrating attempt to reschedule a doctor’s appointment using a “smart” voice system that wasn’t so smart, Dave unpacks why 90% of companies are using the wrong kind of voice bot—and what it’s costing them in lost revenue, time, and customer satisfaction.

You’ll discover:

• Why generic bots fall short in real-world conversations
• How Natural Language Processing (NLP), tokenization, and Large Language Models (LLMs) make custom bots smarter and more human
• Real-life case studies: healthcare clinics, car dealerships, and finance firms saving hours and boosting ROI
• How emotion detection, contextual awareness, and system integration make custom bots truly game-changing

Whether you’re a business leader, tech enthusiast, or just fed up with robotic voice systems, this episode will shift how you think about voice automation.

👂 Tune in and find out why the future of voice belongs to tailored solutions—not one-size-fits-all bots.

📣 Get in Touch

Got a question about voice bots? Want to collaborate or see how they can work for your business? I’d love to connect.

• 🌐 Website: ai-voice.ai
• 📞 Book a Call: Schedule a 30-min chat
• 🔗 LinkedIn: Dave

“How to Measure Voice Bot Success”

In this episode of the AI Voice Bot Podcast, host Dave—a veteran voice tech expert with over 20 years in the industry—dives into the surprisingly complex world of measuring voice bot performance. While voice bots handle over 2 billion customer interactions daily, most companies still don’t know whether their bots are truly helping or hurting the customer experience.

Dave explores key metrics that matter, including:

1. First Call Resolution (FCR) – Every time a customer has to repeat their issue, satisfaction drops by 15%. But bots that get it right on the first try can actually outperform human agents by up to 20% on routine tasks.
2. Token Usage – Think of tokens as the currency of AI. Efficient bots use 40% fewer tokens, making them faster and cheaper to operate.
3. Average Airtime – The ideal conversation length is 2-4 minutes. Longer calls tend to frustrate users and drop satisfaction levels.
4. Customer Preference – For simple tasks like balance checks or scheduling, customers prefer bots over humans by about 25%, thanks to their speed and consistency.
5. Escalation Rate – The best bots know their limits. Top performers escalate 15-20% of calls to humans. Bots that try to do everything see conversion rates drop by up to 45%.

The key takeaway? Voice bot success is all about balance—between automation and human support, between cost savings and customer experience. Companies that use these metrics to continually improve their bots can reduce operational costs by 30% while actually boosting satisfaction.

Dave wraps up with a reminder that voice bots aren’t just a tech tool — they’re part of the evolving customer service landscape. And getting them right starts with smart measurement and thoughtful design.

Enjoyed this episode? Follow, rate, and share the AI Voice Bot Podcast, and for future topic suggestions — just ask Dave!

📣 Get in Touch

Got a question about voice bots? Want to collaborate or see how they can work for your business? I’d love to connect.

• 🌐 Website: ai-voice.ai
• 📞 Book a Call: Schedule a 30-min chat
• 🔗 LinkedIn: Dave

“5 Mistakes Companies Keep Making With Voice Bots”

In this episode of the AI Voice Bot Podcast, host Dave, a seasoned voice tech expert with over 20 years in the industry, dives into the frustrating reality of AI voice bots — and why nearly 40% of users admit to yelling at them. He breaks down the five most common (and costly) mistakes companies continue to make when designing voice bot systems:

1. The Chatty Cathy Bot – Long, scripted intros that test our patience. Most people check out after 8 seconds, but bots often ramble for 30 seconds or more.
2. Unclear Intents – Bots often understand only 60% of natural language, forcing users to talk like robots just to be understood.
3. No Fallback Plan – When bots fail, many have no system to recover gracefully. This leads to frustrated customers and long-term brand damage.
4. Hiding the Human – Making it hard to reach a real person increases costs by 23% and drives repeat calls.
5. Set and Forget – Bots that aren't regularly updated underperform. Companies that tune bots using real user data see a 45% improvement in call success.

Dave emphasizes that successful voice automation isn't about having the flashiest tech — it’s about designing systems that respect how humans think, feel, and communicate. He wraps up by noting that by 2025, 95% of customer interactions will involve AI, so getting this right is crucial.

If you found this episode insightful, don’t forget to follow, rate, and share the podcast — and if you’ve got questions or episode ideas, just ask Dave.

📣 Get in Touch

Got a question about voice bots? Want to collaborate or see how they can work for your business? I’d love to connect.

• 🌐 Website: ai-voice.ai
• 📞 Book a Call: Schedule a 30-min chat
• 🔗 LinkedIn: Dave

Voice Bot vs. Chatbot: What’s the Real Difference?

In this episode of the AI Voice Bot Podcast, Dave breaks down one of the most common questions in the world of automation: What’s the difference between a voice bot and a chatbot?

You’ll learn:

• How each bot works behind the scenes
• When to use a chatbot vs. a voice bot
• Why combining both can deliver the best customer experience
• Real-world examples to help you choose the right tool for the job

Whether you’re just starting out or scaling up your AI strategy, this episode gives you the clarity you need to make smart, practical decisions.

🎧 Tune in and get real-world insights from Dave, a 20-year voice tech veteran.
 👉 Got questions? Just ask Dave.
 💬 Subscribe for more no-fluff advice on building better bots.

📣 Get in Touch

Got a question about voice bots? Want to collaborate or see how they can work for your business? I’d love to connect.

• 🌐 Website: ai-voice.ai
• 📞 Book a Call: Schedule a 30-min chat
• 🔗 LinkedIn: Dave

What Are Tokens (and Why You Should Care About Airtime Too)?

In this episode of the AI Voice Bot Podcast, Dave breaks down two key concepts that every voice bot builder and user should understand: tokens and airtime.

🔡 What’s a token?
 📞 What’s airtime?
 💡 How do they affect your costs?

Whether you're building your first bot or scaling up, this quick guide will help you make smarter decisions about performance, pricing, and provider options.

You’ll learn:

• What tokens really are and how they’re counted
• How airtime is billed during calls
• Why both matter for budgeting
• Practical tips to reduce usage and keep your costs low

🎧 Tune in and get a clear, no-jargon breakdown from Dave, a 20-year veteran in voice and AI tech.

📣 Get in Touch

Got a question about voice bots? Want to collaborate or see how they can work for your business? I’d love to connect.

• 🌐 Website: ai-voice.ai
• 📞 Book a Call: Schedule a 30-min chat
• 🔗 LinkedIn: Dave

Episode Title: The History of AI Voice Bots – A Journey to Today’s Conversational Revolution
From clunky IVR menus to intelligent, human-like voice assistants, this episode takes you on a journey through the evolution of AI voice bots. Hosted by Dave, a 20-year veteran in voice tech, we explore how far we’ve come—and where we’re headed next in the world of conversational AI. Got a question or a topic you’d like covered? Just ask Dave.

📣 Get in Touch

Got a question about voice bots? Want to collaborate or see how they can work for your business? I’d love to connect.

• 🌐 Website: ai-voice.ai
• 📞 Book a Call: Schedule a 30-min chat
• 🔗 LinkedIn: Dave

Healthcare is another industry where AI voice bots are making an incredible impact. This week, several U.S. and Australian healthcare clinics launched pilot programs where AI voice bots are used to handle appointment reminders, follow-up calls, and even post-operative care instructions. Early feedback has been overwhelmingly positive, with clinics reporting not only improved patient satisfaction but also a reduction in missed appointments and no-shows.

 📣 Get in Touch

Got a question about voice bots? Want to collaborate or see how they can work for your business? I’d love to connect.

• 🌐 Website: ai-voice.ai
• 📞 Book a Call: Schedule a 30-min chat
• 🔗 LinkedIn: Dave