Refund requests feel simple, until one click creates a “host fault” record or reopens a cancellation window.

In this episode, we break down three common traps and the safer way to handle one-night issues without risking your revenue or metrics.

Key Takeaways:

✅ Don’t label goodwill refunds as a “trip issue.”

✅ Avoid date changes that reset cancellation timing

✅ Send most goodwill refunds after checkout

✅ Use a simple assess–decide–execute workflow

Related Links:

Company: https://www.tokeet.com/

Blogs: https://www.tokeet.com/blog/

Blog: Airbnb Cancellation Policy for Hosts: 3 Traps to Avoid 👉https://blog.tokeet.com/airbnb-cancellation-policy-for-hosts/

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit podcast.tokeet.com