Tokeet Podcast

Peter Dawson owns five properties in the UK, and the short-term rental near Chester is the most successful by a long way. The catch is that Peter lives in Australia, so guests usually arrive while Peter is asleep.

In this episode, Peter explains how AdvanceCM, Automata, and TokeetAI keep bookings, guest replies, cleaner notifications, and review requests running without daily input. Peter also shares the one habit that keeps the AI accurate, which started with a Booking.com guest asking about a £90 difference.

The result, in Peter’s words, is “almost no time on admin work whatsoever.” And for hosts still managing bookings by hand, Peter has one question: why give yourself a second job?

Key Takeaways:

✅ Automate the messages that happen every stay

✅ Let AI answer guests during the hours you’re offline

✅ Teach the AI whenever it misses a question

✅ Send review requests a few days after checkout

✅ Explore the backend early; it’s simpler than it looks

Related Links:

Company: https://www.tokeet.com/Blogs: https://www.tokeet.com/blog/Blog: How to Manage an Airbnb Remotely: 4 Lessons From a Chester Host Living in Australia 👉 https://blog.tokeet.com/manage-an-airbnb-remotely/

Airbnb gives hosts several discounts, and each one is built for a different situation.

In this episode, we walk through four of them: the New Listing Promotion, the Top-Rated Guests Discount, the early bird discount, and the last-minute discount.

You’ll hear who each discount is for, what Airbnb requires, and when it makes sense to switch it on. We also explain how they interact, since Airbnb applies only one main discount per reservation and the Top-Rated Guests Discount is the one that combines with the others.

Finally, we cover where to set each one in AdvanceCM so it stays synced with Airbnb.

Key Takeaways:

✅ New Listing Promotion: 20% off a new listing’s first three bookings, with Smart Pricing turned off

✅ Top-Rated Guests Discount: 15% off for guests rated 4.8★ or higher with at least three reviews, and it combines with other discounts

✅ Early bird covers bookings made 1–24 months before check-in; last-minute covers 1–28 days

✅ Only one main discount applies per reservation, so match each discount to the dates it’s meant for

✅ You can manage all four from AdvanceCM for your Airbnb-connected listings

Related Links:

Company: https://www.tokeet.com/Blogs: https://www.tokeet.com/blog/Blog: Airbnb Discounts: Which to Use and How to Set Them in AdvanceCM 👉 https://blog.tokeet.com/airbnb-discounts/

Senan Dervisevic runs Happy House Old Town Luxury Apartments, seven luxury apartments in Sarajevo’s Old Town where about 95% of stays are short-term. Before AdvanceCM, the team tried several property management systems and found that simple tasks like updating prices, checking availability, and messaging guests took far too many steps.

In this episode, we walk through what Senan looked for in new software: something simple and clear, with calendars and rates kept in sync across Booking.com and Airbnb.

We cover why AdvanceCM felt right from the setup and first sync, and how bookings, calendar, rates, and guest messages now run through one place. Senan explains why the biggest difference is time that goes straight back to guests, along with fewer mistakes like double bookings. We close with four practical lessons for any host thinking about switching property management software.

Key Takeaways:

✅ Overcomplicated software turns simple tasks like price updates and guest replies into extra steps

✅ Senan’s must-haves: simple and clear, no extra training, and reliable calendar and rate sync across Booking.com and Airbnb

✅ With AdvanceCM, bookings, calendar, rates, and guest messages run through one place instead of separate channel checks

✅ The biggest difference is time that goes back to guests, plus fewer mistakes like double bookings

✅ Setup, the first sync, and first contact with support give an early read on how a tool will work day to day

Related Links:

Company: https://www.tokeet.com/

Blogs: https://www.tokeet.com/blog/

Blog: Switching Property Management Software: 4 Lessons From 7 Sarajevo Apartments 👉 https://blog.tokeet.com/switching-property-management-software/

Some days just don’t work for a guest arrival, whether it’s a holiday, a maintenance window, or a turnover day your team can’t cover. This episode walks through check-in and check-out restrictions, the most requested feature in AdvanceCM, now live in the Rentals module. You’ll hear how to block arrivals or departures for a date range, such as December 24 to 26, and how to allow check-ins only on the weekdays you choose. We also cover channel-specific rules, like keeping Airbnb to Friday and Saturday arrivals while direct bookings stay open through Sunday. Finally, we explain what to check before switching rules on, from existing reservations to sync time and visibility on booking sites.

Key Takeaways:

✅ Block check-ins or check-outs for any date range

✅ Limit arrivals to the weekdays you choose

✅ Set different rules for each booking channel

✅ Existing reservations stay unchanged

✅ More restrictions mean fewer guests can book, so review rules each season

Related Links:

Company: https://www.tokeet.com/Blogs: https://www.tokeet.com/blog/Blog: Check-in and Check-out Restrictions: How to Set Them in AdvanceCM 👉 https://blog.tokeet.com/check-in-and-check-out-restrictions/

AdvanceCM’s new Holded integration lets you keep managing rental invoices in AdvanceCM and sync them to Holded for local invoicing.

In this episode, we walk through the two ways to sync: manually with Schedule Export, or automatically whenever an invoice is updated. We cover the setup, which starts with an API key created in Holded, and where paid, unpaid or overdue, and cancelled invoices land once they arrive.

We also explain one rule to know before you approve anything: once Holded approves an invoice, later AdvanceCM edits no longer sync to it. There’s a brief note on VeriFactu, Spain’s regulation on invoicing systems, but nothing in this episode is tax or legal advice.

By the end, you’ll know how to connect the two systems, when to use each sync method, and what to check before an invoice is approved.

Key Takeaways:

✅ Invoices sync one way, from AdvanceCM to Holded.

✅ Sync manually with Schedule Export, or automatically when an invoice is updated.

✅ Setup starts with an API key created in Holded and entered under Integrations in AdvanceCM.

✅ Paid invoices go to Payments, unpaid or overdue ones to Invoices, and cancelled ones become credit notes.

✅ Once Holded approves an invoice, later AdvanceCM edits don’t sync, so finalize it in AdvanceCM first.

Related Links:

Company: https://www.tokeet.com/Blogs: https://www.tokeet.com/blog/Blog: AdvanceCM now Integrates to Holded: How to Sync Rental Invoices 👉https://blog.tokeet.com/sync-rental-invoices-to-holded/

David Emerson has run SurfBreak at Paunch, a four-property vacation rental business in Bocas del Toro, Panama, for 11 years.

In this episode, he walks through why he switched from Tokeet’s original app to AdvanceCM and what changed in his day-to-day booking management. We cover how AdvanceCM’s channel manager keeps every booking site in sync, so one reservation blocks the same dates everywhere else automatically.

David explains why live chat support has made the biggest difference for him, and how rate table updates became far simpler. He also shares his advice for other hosts weighing a channel manager, and his plan to grow from four properties to six over the next few years.

This is a real host’s account of what changed for his business, not a product pitch.

Key Takeaways:

✅ David switched from Tokeet’s original app to AdvanceCM for easier rate management across rooms and properties

✅ AdvanceCM’s channel manager syncs every booking site automatically, so one reservation blocks the same dates everywhere else

✅ Live chat support is the feature David says has made the biggest difference in his day-to-day

✅ His advice to other multi-property hosts: the time saved outweighs the cost of a channel manager

✅ David plans to grow SurfBreak at Paunch from four properties to six over the next few years

Related Links:

Company: https://www.tokeet.com/Blogs: https://www.tokeet.com/blog/Blog: Vacation Rental Channel Manager: How Surf Break at Paunch Runs Four Properties From One Screen 👉https://blog.tokeet.com/vacation-rental-channel-manager-case-study/

AdvanceCM now connects natively to Staido, a booking engine that runs inside a host’s own website.

In this episode, we break down why website traffic doesn’t always turn into bookings, and where most vacation rental hosts lose guests in the process. We walk through how the AdvanceCM–Staido integration keeps availability, rates, and bookings synced automatically, so there’s no second calendar to manage.

We also cover how guest payments route directly to the host’s own Stripe account, and how abandoned bookings get recovered with automated reminders.

Pricing, the AdvanceCM/Tokeet partner rate, and the October 5 onboarding date are all covered in detail. This is a practical look at what the partnership actually changes for hosts, not just an announcement.

Key Takeaways:

✅ AdvanceCM and Staido now sync automatically — availability, rates, bookings, and cancellations update in both systems without manual entry

✅ Guest payments go directly to the host’s own Stripe account; Staido never holds booking revenue

✅ Abandoned bookings get an automated, branded reminder instead of just disappearing

✅ Pricing is 2.9% per completed booking, or 2.5% for AdvanceCM and Tokeet customers through October 5, 2027

✅ Host onboarding opens October 5, 2026 — the waitlist is open now

Related Links:

Company: https://www.tokeet.com/Blogs: https://www.tokeet.com/blog/Blog: AdvanceCM + Staido: How to Improve Direct Booking Conversion👉https://blog.tokeet.com/advancecm-staido-direct-booking-conversion/

Peak season doesn’t end with a cliff — it ends with a handful of small lags that quietly add up.

In this episode, we break down why Booking.com occupancy softens right after the peak season: a rate floor still priced for July, a minimum-stay setting blocking shorter trips, and channels that fall out of sync as booking volume drops.

We walk through each cause in order, and what actually fixes it — not generic advice, but the specific mechanism behind each one. You’ll hear how Rategenie’s rate rules and AdvanceCM’s Channel Manager and Autopilot address these as one connected system rather than three separate problems.

We close with a practical checklist you can run through this week. If you manage rentals across Booking.com and other channels heading into shoulder season, this one’s for you.

Key Takeaways:

✅ Occupancy slips after peak season because of three specific lags, not because demand disappears

✅ A rate floor still set for peak season blocks shoulder-season bookings before they even happen

✅ Minimum-stay and channel-sync fixes are usually faster wins than cutting your rate

✅ Rategenie and AdvanceCM handle pricing, availability sync, and manual workload as one connected system

✅ A short weekly checklist is enough to hold a calendar together through the slow stretch

Related Links:

Company: https://www.tokeet.com/

Blogs: https://www.tokeet.com/blog/

Blog: How to Keep Booking.com Occupancy Strong After Peak Season👉https://blog.tokeet.com/booking-com-occupancy-after-peak-season/

Booking.com ranks listings by performance, not advertising spend.

In this episode, we break down the four specific things that actually move your ranking: calendar accuracy, listing completeness, pricing, and response speed. Each one is something you already control, without a bigger budget or a full listing rebuild.

We pull directly from Booking.com’s own partner guidance to explain what each factor means in practice. Along the way, we cover why manual, single-channel management gets harder to sustain as you add more listings or channels. By the end, you’ll know exactly which of the four to check first.

Key Takeaways:

✅ Booking.com ranking is performance-based, not ad-spend-based

✅ An accurate, synced calendar directly affects visibility and prevents double-bookings

✅ Complete, correctly classified listings surface in more guest search filters

✅ Competitive pricing and fast guest responses both factor into ranking and long-term review scores

✅ None of these require a bigger budget — just consistent execution across every channel

Related Links:

Company: https://www.tokeet.com/Blogs: https://www.tokeet.com/blog/Blog: How to Get More Bookings on Booking.com 👉 https://blog.tokeet.com/get-more-bookings-on-booking-com/

Airbnb’s Reserve Now, Pay Later feature lets guests book a vacation rental with $0 down, then pay the full amount closer to check-in. For hosts, that changes what a “confirmed” booking actually means.

In this episode, we break down exactly how the policy works, including the 72-hour grace period Airbnb gives guests before a failed payment cancels the reservation outright. We cover the three risks hosts are raising most: last-minute cancellations, reservation squatting, and payments that quietly fail without warning.

We also look at what actually changes for host payout terms, and what doesn’t. By the end, you’ll know exactly what to watch for and how to protect your calendar.

Key Takeaways:

✅ Reserve Now, Pay Later lets guests book with $0 down and pay the full amount later — host payout terms don’t change

✅ A failed payment doesn’t trigger a backup charge; Airbnb gives a 72-hour grace period, then cancels the reservation automatically

✅ The three biggest host risks: last-minute cancellations, reservation squatting, and payments that fail without host visibility

✅ Eligibility is limited — check-in must be 14+ days out, the stay under 28 nights, and the balance at least $50

✅ Automated reminders before the payment deadline are the most reliable way to cut down on forgotten-payment cancellations

Related Links:

Company: https://www.tokeet.com/

Blogs: https://www.tokeet.com/blog/

Blog: Why Airbnb Hosts Fear “Pay Later” Bookings 👉 https://blog.tokeet.com/why-airbnb-hosts-fear-pay-later-bookings/