A signed guest agreement can still lose when an OTA steps in.

In this episode, we break down why platform policies often outweigh your paperwork, and what dispute teams actually look for.

You’ll get a simple, repeatable workflow to build a defensible timeline with time-stamped condition proof, fast in-channel responses, and logged repairs. Walk away with a practical checklist you can run every stay.

Key Takeaways:

✅ OTAs prioritize platform policy and evidence over contract language

✅ Time-stamped baseline documentation sets your dispute foundation

✅ Fast, visible replies reduce escalation and refund risk

✅ Logged fixes (report → assign → confirm) create a defensible timeline

Related Links:

Company: https://www.tokeet.com/

Blogs: https://www.tokeet.com/blog/

High decline rates often come from fear-driven, inconsistent screening, not “bad guests.”

In this episode, we break down a Green/Yellow/Red rubric that replaces gut feel with clear, behavior-based decision rules.

You’ll learn the 3 standard questions to ask, the red flags that warrant an auto-decline, and what to confirm in writing to prevent disputes. Plus, how to run the system consistently across a team.

Key Takeaways:

✅ Decline rates spike when screening is inconsistent and mood-driven

✅ Use Green/Yellow/Red to standardize accept, clarify, or decline decisions

✅ Ask the same 3 questions to reduce bias and speed up screening

✅ Confirm key expectations in writing to reduce conflict and protect reviews

Related Links:

Company: https://www.tokeet.com/

Blogs: https://www.tokeet.com/blog/

A silent guest isn’t “easy money”, it’s a dispute risk.

In this episode, we break down the three-step No-Show Playbook: confirm the ETA, re-send access details in the same thread, and document + secure the property.

You’ll hear the exact messaging approach that keeps your tone professional while building a clear paper trail. We also cover the common refund and over-messaging mistakes that can weaken your position later.

Key Takeaways:

✅ Use an ETA message with a clear reply-by time

✅ Re-send address + access details in the same thread and highlight the code line

✅ Verify the unit is secure, check lock activity if available, and log timestamps

✅ Avoid proactive refunds and extra follow-ups that create messy receipts

Related Links:

Company: https://www.tokeet.com/

Blogs: https://www.tokeet.com/blog/

Key Takeaways:

✅ “Sent” is not proof the guest saw it

✅ Split info: planning early, door code day-of

✅ Add a “Reply YES” confirmation loop to flag high-risk arrivals

✅ Use a 3-point fallback: code, lock step, help number

Related Links:

Company: https://www.tokeet.com/

Blogs: https://www.tokeet.com/blog/

In 2026, the smartest hosts don’t bet the year on one listing channel. They build a small stack where each channel has a clear role: filling gaps, locking in longer stays, and smoothing the shoulder season.

In this episode, we break down how guest fit changes by channel, and why “more bookings” can still mean more work and more risk. You’ll leave with a step-by-step framework to choose channels, set seasonal minimums, and keep everything in sync..

Key Takeaways:

✅ TChoose channels based on guest type, not brand preference

✅ Set minimum stays by season to control turns and wear

✅ Give each channel one clear job (core, support, mid-term)

✅ Use one control center to prevent double bookings and stale pricing

Related Links:

Company: https://www.tokeet.com/

Blogs: https://www.tokeet.com/blog/

Blog: Best Short-Term Rental Platforms for Hosts in 2026 👉https://blog.tokeet.com/best-short-term-rental-platforms-2026/

Long stays can be steady and simple, until a guest refuses to leave. In this episode, we break down the “30-Day Trap” and the operational guardrails that help prevent a guest from crossing into tenant territory.

You’ll get a clear five-rule system: buffer your max stay, require a reset for extensions, keep documentation clean, limit “move-in” signals, and set an escalation plan. This is operational guidance, not legal advice, always verify local thresholds.

Key Takeaways:

✅ Set max stays below your local threshold to create a safety buffer

✅ Require checkout + re-booking for any extension (“reset rule”)

✅ Keep all communication in one thread and do a mid-stay check-in

✅ Use a simple escalation ladder: local contact → security → lawyer → platform → authorities

Related Links:

Company: https://www.tokeet.com/

Blogs: https://www.tokeet.com/blog/

Some scam inquiries don’t look shady at all, they sound polite, slightly urgent, and “easy” to approve.

This episode breaks down five patterns that show up again and again (off-platform pressure, vague long stays, and weird payment requests) and gives you a short reply script you can reuse without debating anyone. If you manage multiple properties or channels, you’ll also hear how to turn these checks into a daily workflow so your team stays consistent.

Key Takeaways:

✅ The 5 red flags to scan for first

✅ Why off-platform requests are the giveaway

✅ A copy-paste reply that keeps you protected

✅ When to report, block, and move on

Related Links:

Company: https://www.tokeet.com/

Blogs: https://www.tokeet.com/blog/

Blog: Vrbo Host Safety: 5 Scam Red Flags New Owners Miss 👉https://blog.tokeet.com/vrbo-host-safety-scam-red-flags/

Hot tubs are “slow-to-recover” amenities, so checking them last is a risky move on same-day turnovers.In this episode, we walk through a fast triage, a clear decision rule, and the guest message that protects trust when the tub won’t be ready by check-in.

Key Takeaways:

✅ Check the hot tub first, not last

✅ Run a 60-second triage: power, pump, clarity, smell✅ Decide fast: quick fix, full reset, or unavailable

✅ Message early with a realistic window (no exact time)

Related Links:

Company: https://www.tokeet.com/

Blogs: https://www.tokeet.com/blog/

Hosts and travelers are reporting a pattern: rate rules not applying as expected, price surprises, refund friction, and last-minute booking issues.

In this episode, we break down what’s happening, why it becomes an operational risk, and the simple guardrails that help prevent costly surprises, using AdvanceCM to centralize control and documentation.

Key Takeaways:

✅ Spot rate-rule mismatches early with a weekly audit routine

✅ Reduce damage by standardizing “exceptions” into a repeatable workflow

✅ Keep proof ready: screenshots, message threads, and booking notes in one place

✅ Centralize multi-channel control and guest communication with AdvanceCM

Related Links:

Company: https://www.tokeet.com/

Blogs: https://www.tokeet.com/blog/

Refund requests feel simple, until one click creates a “host fault” record or reopens a cancellation window.

In this episode, we break down three common traps and the safer way to handle one-night issues without risking your revenue or metrics.

Key Takeaways:

✅ Don’t label goodwill refunds as a “trip issue.”

✅ Avoid date changes that reset cancellation timing

✅ Send most goodwill refunds after checkout

✅ Use a simple assess–decide–execute workflow

Related Links:

Company: https://www.tokeet.com/

Blogs: https://www.tokeet.com/blog/

Blog: Airbnb Cancellation Policy for Hosts: 3 Traps to Avoid 👉https://blog.tokeet.com/airbnb-cancellation-policy-for-hosts/