A signed guest agreement can still lose when an OTA steps in.

In this episode, we break down why platform policies often outweigh your paperwork, and what dispute teams actually look for.

You’ll get a simple, repeatable workflow to build a defensible timeline with time-stamped condition proof, fast in-channel responses, and logged repairs. Walk away with a practical checklist you can run every stay.

Key Takeaways:

✅ OTAs prioritize platform policy and evidence over contract language

✅ Time-stamped baseline documentation sets your dispute foundation

✅ Fast, visible replies reduce escalation and refund risk

✅ Logged fixes (report → assign → confirm) create a defensible timeline

Related Links:

Company: https://www.tokeet.com/

Blogs: https://www.tokeet.com/blog/

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit podcast.tokeet.com