Aircomment English

European aviation is experiencing a week marked by contrasts: Iberia expands with new routes and record frequencies, Edelweiss modernizes its fleet with Airbus A320neo, and Airbus advances in defense programs while facing criticism over its investment in sustainability.

A year ago, a family endured cancellations, delays, and a lack of support on their journey with Japan Airlines, including the absence of special care for a child with autism.

Despite letters and emails addressed even to the airline’s president, they never received an apology or a humane response.

The silence and lack of empathy have cast doubt on the company’s reputation and its commitment to its passengers.

A family traveling with a child with autism saw their trip to Japan disrupted by cancellations, delays, and a lack of support from Japan Airlines. Complaints, even those addressed to President Mitsuko Tottori, received only impersonal responses with no apologies. The case highlights the urgent need for greater empathy and proper protocols for vulnerable passengers.