Tim and Tom welcome back Alan Nance, VP for Experience Advocacy at the XLA Institute, for a long-overdue deep dive into the explosive growth of Experience Level Agreements (XLAs). From the early days of skepticism to today's full-scale adoption by global enterprises, Alan shares insights on how the XLA movement is reshaping IT and digital workplace strategy.

In this episode:

🚀 The XLA tipping point – is 2025 the year?
🏆 Why major brands are finally investing in experience management
🤖 AI’s role in shaping the next wave of digital experience
🔮 Alan’s predictions for the future of service, IT, and business transformation

If you're in IT, digital workplace, or experience management, this is a must-listen!

Read more about the XLA Insitute here

Watch Nexthink Experience 25 presentations on-demand here 

Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here

Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)

Download a free copy of Forrester's 2024 EUEM Wave™ report here

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