Back by popular demand! Here's episode 2 of Tim Flower's brand new IT mystery series, Parallel.

Stay up to date with ALL NEW EPISODES of Parallel, as they're released, right here (https://www.spreaker.com/podcast/parallel--6616391)

Parallel is a fictional journey inspired by the popular murder mystery series Serial, which investigates the very real murder of a high school teenager who went missing after school one day. Parallel investigates the mystery of murdered enterprise productivity, now missing at one high tech firm.

This mission started out to answer one simple question: What’s been killing productivity at Zentech? Or, to get more technical about it, where do employees lose 24 minutes every day of their working lives? And what mysteries lie in the darkness of a complex enterprise, waiting to be discovered and eliminated.  

In our first episode, we uncovered the mysterious theft of productivity at Zentech. A rogue script, phantom processes, and employees caught in the crossfire. But what if this wasn’t just bad luck, or a simple system failure? What if it was deliberate? In this episode, we follow a trail left by a single vandal. A criminal that leaves no trace behind. One known only as 'The Undocumented Change.' What we uncover may change everything we thought we knew about Zentech's crisis—and possibly, about the very foundation of workplace technology itself.

Starring the Reality Bytes crew: Tim Flower, Tom McGrath, Meghan Brake, Oriana Ott, Sean Malvey, Kathryn Shea, and Ella Drimer. 

Get the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex)

In this intellectually provocative episode, Tim and Tom are joined by global disruption strategist and best-selling author Terence Mauri.

From his origins in Stratford-upon-Avon—the birthplace of Shakespeare—to advising top organizations around the world, Terence brings a uniquely human and deeply strategic perspective to the challenges of the AI era.

In this lightning-in-a-bottle conversation, he reframes disruption as an opportunity rather than a threat—and explains why "respair" (an ancient word for renewed hope) might be exactly what today’s tech leaders need.

Find out more about Terence here

Download part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era',  free of charge right here 

Register for Nexthink Experience 2025 here

Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform

Introducing Parallel: A brand new IT murder mystery series by the makers of the DEX Show. Catch every episode by subscribing to Parallel on Apple Podcasts here (or simply search Parallel wherever you get your podcasts)

From Nexthink and the creators of The DEX Show, this is Parallel: One IT story told week by week. Because technology problems don’t happen in isolation. Or by themselves. They happen in parallel.

What’s been killing productivity at Zentech, a cutting-edge company known for its efficient operations and innovation? Or, to get more technical about it, where do employees lose 24 minutes every day of their working lives? Over the course of 5 weeks, you’ll see that answering that question uncovered all sorts of other unanswered questions, and we ended up finding more mysteries - crashing systems, failed updates, unhappy employees, and a strange reference to something called “The Foundation”.

Register for Nexthink Experience 2025 here

Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform

In this Very British Edition of The DEX Show, Tom welcomes Jack Bourne, Head of IT Operations at the British Transport Police. Jack shares insights into the unique challenges of delivering seamless digital experiences across a highly mobile, widely dispersed police force operating across 170+ sites. Jack offers a fascinating look at proactive IT, digital adoption, and collaboration in a public service context. Plus, find out how rebooting really can be revolutionary—when you do it at scale. And how there are no robot dogs (yet).

Download part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era',  free of charge right here 

Register for Nexthink Experience 2025 here

Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform

The team sits down with Maurice van den Driessche, Senior Solution Consultant at Nexthink, to explore the real-world evolution of XLAs. With nearly seven years at Nexthink and deep experience in IT governance and service management, Maurice offers candid insights on the power and pitfalls of experience-level agreements in 2025. From sentiment-driven IT to the emergence of the Experience Management Office, this episode is a must-listen for anyone aiming to move beyond KPIs and into actionable, people-first service transformation. 

Listen to Alan Nance on XLAs here

Download part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era',  free of charge right here 

Register for Nexthink Experience 2025 here

Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)

Download a free copy of Forrester's 2024 EUEM Wave™ report here

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform

In this episode of The DEX Show, we go behind the curtain with Seth White, founder at Ellipsys, to unpack the real work required to make Digital Employee Experience (DEX) successful. 

From building the right operational structures to dealing with tool sprawl, Seth gives a grounded, candid view of how to actually drive measurable outcomes with DEX initiatives. No hype—just what works.

Download part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era',  free of charge right here 

Register for Nexthink Experience 2025 here

Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)

Download a free copy of Forrester's 2024 EUEM Wave™ report here

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

In this Reality Bites, the team explores the first installment of 'IT’s New Mandate: The Science of Productivity,' a new two-part research report produced in partnership with Vanson Bourne. Tim is on a well-earned break, but the rest of the crew (Tom, Sean, Dina, Megan, Oriana) is on hand to dissect the findings from part one of the study (available below) which explores how IT is navigating the AI era—especially through the lenses of adoption, digital dexterity, and business value. 

This is the must-listen launchpad for understanding how IT leaders are rethinking productivity in 2025—and where they still have blind spots.

Download part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era',  free of charge right here 

Register for Nexthink Experience 2025 here

Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)

Download a free copy of Forrester's 2024 EUEM Wave™ report here

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Heather E. McGowan—renowned future-of-work strategist, keynote speaker, and bestselling author of The Adaptation Advantage and The Empathy Advantage—joins Tim and Tom to explore the deep changes shaping work, leadership, and society.

Heather shares her insights on why continuous learning, empathy-driven leadership, and trust-building are now strategic imperatives in the face of accelerating technological, cultural, and societal disruption.

A wonderful conversation with a special thinker!

Check out Heather's new website here 

Learn more about Nexthink's Adopt here

Download a free copy of Forrester's 2024 EUEM Wave™ report here

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Say hello to your new digital sidekick! In this very special episode of The DEX Show, we go full sci-fi as Tim and Tom not only speak with Nexthink's Senior Product Manager Marc Petter… but also with Nexthink Assist 2.0 itself. Yes, you read that right. Nexthink's new AI-powered DEX assistant joins us on mic to demo its dazzling new capabilities—from identifying key experience trends to generating strategic cost-saving recommendations in seconds.

Marc shares the vision behind this revolutionary upgrade and explains why Assist 2.0 is so much more than a query tool—it’s an analyst, a guide, and a force multiplier for IT teams. 

Listen to Mohamed and Maxime explain how they taught Assist NQL here and read their blog here

Learn more about Assist here

Register for Nexthink Experience 2025 here

Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)

Download a free copy of Forrester's 2024 EUEM Wave™ report here

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

In this vintage DEX Show, Tim and Tom sit down once again with returning favorite Andrew Hewitt, Principal Analyst at Forrester and longtime expert on digital employee experience (DEX). The trio explore the biggest trends reshaping the future of work—including why tech adoption has skyrocketed to the top of every IT leader’s priority list in 2025.

Topics discussed include:

• Why “getting more for less” is driving adoption to the top of the digital workplace agenda
• The growing convergence of DEX and digital adoption platforms (DAP)
• How leading enterprises are embedding DEX thinking into product teams and decentralizing the “experience office”
• What mature organizations are doing differently—and why HR-IT alignment is no longer optional
• Why generative AI is putting new pressure on enablement, training, and behavioral adoption
• The neuroscience of DEX, flow states, and the emotional intelligence required to design systems for humans

Learn more about Nexthink's Adopt here

Download a free copy of Forrester's 2024 EUEM Wave™ report here

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.