In this episode, solo Tom welcomes Mike McGarvey, Global VP and Digital Workplace CTO at Atos. Mike shares insights into the creation and evolution of the Experience Operations Center (XOC)—a real-time, proactive extension of traditional IT operations built on Nexthink Infinity.

From Atos’ decade-long partnership with Nexthink to the shift toward DEX-driven business outcomes, Mike explains how the XOC is reshaping digital workplace strategy. Discover why now is the time for a new operational layer focused on employee experience, how the end of the IT incident is coming into view, and what the future holds for roles, skills, and workplace observability.

Book your tickets for Nexthink Experience (Boston or London) here: https://nexthink.com/experience

Learn more about the XOC here

Download Part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era',  free of charge right here 

Download Part 2, ‘The Experience Silo: HR, IT, and the Digital Workplace’ here

Get the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex)

The crew reunites to unpack the second part of Nexthink’s landmark research series, The Science of Productivity. Titled 'The Experience Silo: HR, IT, and the Digital Workplace', the latest installment explores the growing overlap between HR and IT, revealing that 64% of IT leaders foresee a formal merger within five years.

Tom McGrath is joined by Sean Malvey (report author as well as RB regular), Tim Flower, and Oriana Ott to discuss what’s driving this trend, what’s standing in its way, and what a future Chief Employee Experience Officer role might look like. 

Download Part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era',  free of charge right here 

Download Part 2, ‘The Experience Silo: HR, IT, and the Digital Workplace’ here

Get the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex)

Stay up to date with ALL NEW EPISODES of Parallel, as they're released, right here (https://www.spreaker.com/podcast/parallel--6616391)

What if the real barrier to transformation isn’t technology—but fear? Silicon Valley veteran, strategist, and author John Hagel joins Tom to challenge the myths of digital transformation, argue for the power of scalable learning over efficiency, and explore why unlocking human passion may be the only sustainable way forward.

From leadership mindsets to the future of education, John’s insights reframe the role of institutions in a world of accelerating change.

A real must-listen episode! 

Read John's fantastic blog here (https://www.johnhagel.com/)

Download a free copy of the brand new Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)

Register for Nexthink Experience 2025 here

Download part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era',  free of charge right here 

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform

Back by popular demand! Here's episode 2 of Tim Flower's brand new IT mystery series, Parallel.

Stay up to date with ALL NEW EPISODES of Parallel, as they're released, right here (https://www.spreaker.com/podcast/parallel--6616391)

Parallel is a fictional journey inspired by the popular murder mystery series Serial, which investigates the very real murder of a high school teenager who went missing after school one day. Parallel investigates the mystery of murdered enterprise productivity, now missing at one high tech firm.

This mission started out to answer one simple question: What’s been killing productivity at Zentech? Or, to get more technical about it, where do employees lose 24 minutes every day of their working lives? And what mysteries lie in the darkness of a complex enterprise, waiting to be discovered and eliminated.  

In our first episode, we uncovered the mysterious theft of productivity at Zentech. A rogue script, phantom processes, and employees caught in the crossfire. But what if this wasn’t just bad luck, or a simple system failure? What if it was deliberate? In this episode, we follow a trail left by a single vandal. A criminal that leaves no trace behind. One known only as 'The Undocumented Change.' What we uncover may change everything we thought we knew about Zentech's crisis—and possibly, about the very foundation of workplace technology itself.

Starring the Reality Bytes crew: Tim Flower, Tom McGrath, Meghan Brake, Oriana Ott, Sean Malvey, Kathryn Shea, and Ella Drimer. 

Get the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex)

In this intellectually provocative episode, Tim and Tom are joined by global disruption strategist and best-selling author Terence Mauri.

From his origins in Stratford-upon-Avon—the birthplace of Shakespeare—to advising top organizations around the world, Terence brings a uniquely human and deeply strategic perspective to the challenges of the AI era.

In this lightning-in-a-bottle conversation, he reframes disruption as an opportunity rather than a threat—and explains why "respair" (an ancient word for renewed hope) might be exactly what today’s tech leaders need.

Find out more about Terence here

Download part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era',  free of charge right here 

Register for Nexthink Experience 2025 here

Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform

Introducing Parallel: A brand new IT murder mystery series by the makers of the DEX Show. Catch every episode by subscribing to Parallel on Apple Podcasts here (or simply search Parallel wherever you get your podcasts)

From Nexthink and the creators of The DEX Show, this is Parallel: One IT story told week by week. Because technology problems don’t happen in isolation. Or by themselves. They happen in parallel.

What’s been killing productivity at Zentech, a cutting-edge company known for its efficient operations and innovation? Or, to get more technical about it, where do employees lose 24 minutes every day of their working lives? Over the course of 5 weeks, you’ll see that answering that question uncovered all sorts of other unanswered questions, and we ended up finding more mysteries - crashing systems, failed updates, unhappy employees, and a strange reference to something called “The Foundation”.

Register for Nexthink Experience 2025 here

Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform

In this Very British Edition of The DEX Show, Tom welcomes Jack Bourne, Head of IT Operations at the British Transport Police. Jack shares insights into the unique challenges of delivering seamless digital experiences across a highly mobile, widely dispersed police force operating across 170+ sites. Jack offers a fascinating look at proactive IT, digital adoption, and collaboration in a public service context. Plus, find out how rebooting really can be revolutionary—when you do it at scale. And how there are no robot dogs (yet).

Download part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era',  free of charge right here 

Register for Nexthink Experience 2025 here

Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform

The team sits down with Maurice van den Driessche, Senior Solution Consultant at Nexthink, to explore the real-world evolution of XLAs. With nearly seven years at Nexthink and deep experience in IT governance and service management, Maurice offers candid insights on the power and pitfalls of experience-level agreements in 2025. From sentiment-driven IT to the emergence of the Experience Management Office, this episode is a must-listen for anyone aiming to move beyond KPIs and into actionable, people-first service transformation. 

Listen to Alan Nance on XLAs here

Download part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era',  free of charge right here 

Register for Nexthink Experience 2025 here

Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)

Download a free copy of Forrester's 2024 EUEM Wave™ report here

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform

In this episode of The DEX Show, we go behind the curtain with Seth White, founder at Ellipsys, to unpack the real work required to make Digital Employee Experience (DEX) successful. 

From building the right operational structures to dealing with tool sprawl, Seth gives a grounded, candid view of how to actually drive measurable outcomes with DEX initiatives. No hype—just what works.

Download part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era',  free of charge right here 

Register for Nexthink Experience 2025 here

Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)

Download a free copy of Forrester's 2024 EUEM Wave™ report here

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.

In this Reality Bites, the team explores the first installment of 'IT’s New Mandate: The Science of Productivity,' a new two-part research report produced in partnership with Vanson Bourne. Tim is on a well-earned break, but the rest of the crew (Tom, Sean, Dina, Megan, Oriana) is on hand to dissect the findings from part one of the study (available below) which explores how IT is navigating the AI era—especially through the lenses of adoption, digital dexterity, and business value. 

This is the must-listen launchpad for understanding how IT leaders are rethinking productivity in 2025—and where they still have blind spots.

Download part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era',  free of charge right here 

Register for Nexthink Experience 2025 here

Download a free copy of the Gartner® Magic Quadrant™ for DEX Tools here (or head to Nexthink.com)

Download a free copy of Forrester's 2024 EUEM Wave™ report here

For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).

To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.