Alex talks us through his journey in contact centres and the world of CX, starting from his time on the phones as an agent and the grounding and insight this gave him. We hear his take on the current state of the industry, his views on awards programmes and Top 100 lists, and takes issue with a trend for personality over credibility and experience in our sector.

We hear about his love for travelling  and working abroad, his love for a certain great football club and an Irish rock band, and his own unfulfilled  rockstar dreams!